--0000000000003ff60c0646132b36 Content-Type: multipart/alternative; boundary="0000000000003ff6040646132b35" --0000000000003ff6040646132b35 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes those are the new ones The previous ones printing was lighter Isabelle Grondin *Directrice du d=C3=A9veloppement client / **Home Care Liaison* Cell : 438-699-9311 Bur : 514-907-5065 TheKey.ca [image: TheKey] Le mar. 16 d=C3=A9c. 2025 =C3=A0 09:57, a =C3=A9crit : > Hi Isabelle, > > > > Can you please confirm that these were the new business cards, shipped on > Dec. 5 with Fedex 487315879043 > to the Westmoun= t > office? > > And not the ones that were shipped on Nov. 20 with UPS > 1Z322E7X2038116128 > > > > > Thank you, > > > > > > *Silvana Stoesser* > > Xentas Inc. > > > > *Mobile: *403-481-0547 > > *Web:* *www.xentas.ca * > > *Email:* silvana@xentas.ca > > > > *From:* Isabelle Grondin > *Sent:* December 16, 2025 6:54 AM > *To:* Timothy Thomas > *Cc:* silvana@xentas.ca > *Subject:* Re: Cut Quality. > > > > Here are the new one. > > Color quality is perfect but cut shows the white. > > *Isabelle Grondin* > > *Directrice du d=C3=A9veloppement client / Home Care Liaison* > > Cell : 438-699-9311 Bur : 514-907-5065 > > *TheKey.ca * > > > > [image: TheKey] > > > > > > Le lun. 15 d=C3=A9c. 2025 =C3=A0 14:08, Timothy Thomas a = =C3=A9crit : > > @Isabelle Grondin could you please share > more photos of your new cards with the rough edges? > > > > Thanks > > > > On Mon, Dec 15, 2025 at 10:15=E2=80=AFAM wrote: > > Good morning Tim, > > > > Could you please send me some more pictures of the Montreal and Vancouver > business cards? I can go to the Calgary office and take pictures myself > there. > > > > Here is what my printer said: > > > > *Thank you for reaching out and for providing the detailed explanation an= d > reference images. We=E2=80=99re very sorry to hear about the cutting issu= e on your > recent business card order, and we completely understand how disappointin= g > this must be especially with your customer waiting on their cards.* > > *To help us investigate further, could you please provide a few additiona= l > photos showing the issue across multiple pieces, along with the quantity > affected for each order number provided? Once we have that information, > we=E2=80=99ll forward it to our production team for review and request re= print > approval.* > > *We truly appreciate your patience and understanding, as well as your > continued trust in our company. We=E2=80=99ll do our best to get this res= olved for > you as quickly as possible.* > > > > Thank you, > > > > *Silvana Stoesser* > > Xentas Inc. > > > > *Mobile: *403-481-0547 > > *Web:* www.xentas.ca > > *Email:* silvana@xentas.ca > > > > *From:* Timothy Thomas > *Sent:* December 12, 2025 2:08 PM > *To:* silvana@xentas.ca > *Subject:* Re: Cut Quality. > > > > old card on the left, new on the right. > > > > > > On Fri, Dec 12, 2025 at 4:03=E2=80=AFPM wrote: > > Is