--000000000000fb394105e4b43dff Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The Fairfield ones have been addressed. I met 1 on 1 last week as soon as I saw. Not sure some of the legacy key side will make it in new model. Carol Miller, Regional Director of Operations, Connecticut Please note my email has changed: carol.miller@TheKey.com (443) 417-4274 TheKey.com=EF=BF=BC On Tue, Jul 26, 2022, 8:07 AM Angie Markwell wrote: > I know you guys will followup - Carol concerned on comments with TheNew > Key Standard being rolled out. > > Sent from Angie's iPhone > > Begin forwarded message: > > *From:* Medallia Feedback > *Date:* July 19, 2022 at 7:00:07 AM CDT > *To:* angie.markwell@homecareassistance.com > *Subject:* *Weekly Caregiver Exceptions Report* > > =EF=BB=BF > > This caregiver exception report includes all detractor responses organize= d > by division. > > The report is longer than normal because significantly more surveys were > sent the week of 5/30. The report will return to the standard length the > week of 6/20. > > Email ahodges@thekey.com with any issues or questions. > View My Dashboard > > > Division Business Unit Field Responsedate Link to Response Main Score > > Canada > Winnipeg > 7/14/22 11:47 AM > Go to Response > > 5 > Reason for CG NPS Score > Management are respectful. > Canada > Toronto > 7/15/22 9:00 AM > Go to Response > > 4 > Reason for CG NPS Score > Not organized.no hours. > Hours offered at last mins and except you to take it by all means > Canada > Winnipeg > 7/16/22 7:35 AM > Go to Response > > 0 > Reason for CG NPS Score > Not really when it comes to hours,they will take a client from you,withou= t > even informing you.. > Canada > Vancouver > 7/18/22 10:05 AM > Go to Response > > 6 > Reason for CG NPS Score > Generally, I feel good because case managers are wonderful, but the only > thing that makes me upset is the salary, I am working for more than a yea= r > and no changes in salary. > N East > Fairfield > 7/14/22 3:28 AM > Go to Response > > 0 > Reason for CG NPS Score > Only one four hour case since its inception. And I don't know why. How ca= n > anyone rely on a job like that. > N East > Maryland > 7/17/22 7:03 AM > Go to Response > > 3 > N East > Northern Virginia > 7/14/22 7:40 AM > Go to Response > > 4 > Reason for CG NPS Score > I am Friendly Visitor from Lifematters which was purchased by Home Care > Assistance which we branded as the key. We have been without leader ship, > even though the plan is to integrate us with another group already in the > key (formerly old dominion health care). We are not even considered > employees of the key, and access to company systems has been sporadic. > > I would love for someone to talk to me and let me know that we are valued > as employees of the key. My name is Yuri Kerrins and my phone number is > 703-625-3818. > Caregiver Name (Optional) > I would love for someone to talk to me and let me know that we are valued > as emplo