--000000000000b301dd05e933cfe6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Eric, Tim, A simple solution would be to issue a Canadian bank issued credit card for the Canadian HCLs, now that Amex and potentially JP Morgan Chase cc may not be acceptable in Canada? Unfortunately, Beth is joining during a phase where the AMEX is not being offered to the Canadian employees. This will impact Amanda, Geoff and future HCLs and the process is administratively, challenging. Copying Seth, Ashley and Matt Neal for visibility. Best regards, Matt Matt Vijayan Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com (905) 592-0085 TheKey.com [image: TheKey] On Wed, Sep 21, 2022 at 1:57 PM Elizabeth Sparrow wrote: > Hi Eric, > > I have 2 separate expense issues that I'm still trying to set up. > > 1. Out-of-Pocket Reimbursements: My bank rejected the > attempted reimbursement from a US account. I spoke to my bank and they ar= e > not able to accept from US. I have reactivated an old banking account wi= th > another Canadian bank that will accept US deposits. I sent Seth Poindext= er > this banking information this morning asking to update to this banking > account and to re-send the reimbursement amount. > > 2. AMEX application: (this was not denied) I am not able to complete the > original Amex application because I don't have a US address. The link to > this application has expired. > > What I need is a new link to the Amex Application with directions how to > bypass the Canadian Address issue. What US address can I use? Then who do= I > need to follow-up with to ship it from the US to me. > > Thanks, > Beth > > On Wed, Sep 21, 2022 at 1:37 PM Eric Spurr expense-support@homecareassistance.com> wrote: > >> Hi Elizabeth, >> =E2=80=8B >> If you have been declined, I will need to create corporate guarantee for= m >> and send it to a secured Amex email address for them to process it. Befo= re >> I can send it, I need to get on a call with you so I can get your Canadi= an >> social security number or equivalent Canadian ID number. I will add it t= o >> the form while we are on the call and then send to Amex. If approved, it >> should take about 2 weeks to process on Amex end. >> =E2=80=8B >> Is this what you would like me to do? >> >> Let me know so I can get started on the paperwork. Then we can set up a >> call. >> >> Thanks, >> >> >> >> >> On Mon, 19 Sep at 11:48 AM , Elizabeth Sparrow >> wrote: >> Good morning, >> >> I need to apply for an Amex using a US mailing address and then have the >> card shipped to me in Canada. >> >> Please let me know how to proceed to do this. The previous Amex >> Application has been cancelled. >> >> Thank you, >> -- >> Beth Sparrow >> Home Care Liaison >> *Please note my email has changed:* >> beth.sparrow@TheKey.com >> (437) 216-3067 Cell >> (226) 778-4726 Main Office >> TheKey.com >> [image: TheKey] >> >> 101477:611100 >> > > > -- > Beth Sparrow > Home Care Liaison