----==_mimepart_6488d4fcde33f_2062b23c6de96c032025440 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Joey,=C2=A0 8x8 reviewed the call. =C2=A0They can't definitively identif= y what occurred, but they do have a theory. =C2=A0A couple questions ... = 1. =C2=A0To the best of your knowledge, was Allison a part of any of = the Montreal groups and recently removed? 2. =C2=A0Is it possible that s= omeone else in the Montreal - English group answered the calls and transf= erred them to Allison? Thanks, Mark Warner = = On Tue, 13 Jun at 11:08 AM , Mark Warner wrote:= = = Hi Joey, = I have reviewed some reports and they show exactly what you're describin= g. =C2=A0I have verified Allison is not in the New Client =C2=A0or New Cl= ient - English ring groups. =C2=A0I can't explain this one. =C2=A0I will = submit a ticket with 8x8 and let you know what they come up with. = = Thanks,=C2=A0 = Mark Warner = = = = = = On Tue, 13 Jun at 10:37 AM , JosephTaylor wrote: = Good Morning, A Client Success Manager (Allison Brennan) from Ontario h= as been getting Client Inquiries for the Montreal team. She is not on the= 8x8 ring group for Montreal inquiries. We thought the first call was a c= lient's mistake but on the second call, she asked the client what phone n= umber they used and they gave her the Montreal number. Here are the phon= e numbers of the 2 intakes for tracking: 416-488-3298 (514) 803-8337 = Thank you, = Joey Taylor = Regional Care Solutions Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_6488d4fcde33f_2062b23c6de96c032025440 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Joey,=C2=A0 8x8 reviewed the call. =C2=A0They can't definitively ide= ntify what occurred, but they do have a theory. =C2=A0A couple questions = ... 1. =C2=A0To the best of your knowledge, was Allison a pa= rt of any of the Montreal groups and recently removed? 2. =C2=A0Is it possible that someone else in the Montrea= l - English group answered the calls and transferred them to Allison? Thanks, Mark Warner On Tue, 13 Jun at 11:08 AM , Mark Warner <= itsupport@thekey.com> wrote: Hi Joey, I have reviewed some reports and they show exactly what = you're describing. =C2=A0I have verified Allison is not in the New Client= =C2=A0or New Client - English ring groups. =C2=A0I can't explain this on= e. =C2=A0I will submit a ticket with 8x8 and let you know what they come = up with. Thanks,=C2=A0 Mark Warner On Tue, 13 Jun at 10:37 AM , JosephTaylor <= ;joey.taylor@homecareassistance.com> wrote: Good Morning, A Client Success Manager (Allison Brennan) from= Ontario has been getting Client Inquiries for the Montreal team. She is = not on the 8x8 ring group for Montreal inquiries. We thought the first ca= ll was a client's mistake but on the second call, she asked the client wh= at phone number they used and they gave her the Montreal number. H= ere are the phone numbers of the 2 intakes for tracking: