--000000000000ec67da05fe08e951 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I was in the Montreal ring group weeks ago when Montreal had a massive power outage but that was almost 2 months ago and haven=E2=80=99t had any c= alls until today No one transferred me the calls as I am continuing to transfer them to the Montreal team On Tue, Jun 13, 2023 at 4:43 PM Mark Warner wrote: > Joey, > 8x8 reviewed the call. They can't definitively identify what occurred, > but they do have a theory. A couple questions ... > > 1. To the best of your knowledge, was Allison a part of any of the > Montreal groups and recently removed? > 2. Is it possible that someone else in the Montreal - English group > answered the calls and transferred them to Allison? > > Thanks, > Mark Warner > > > On Tue, 13 Jun at 11:08 AM , Mark Warner wrote: > Hi Joey, > I have reviewed some reports and they show exactly what you're > describing. I have verified Allison is not in the New Client or New > Client - English ring groups. I can't explain this one. I will submit a > ticket with 8x8 and let you know what they come up with. > > Thanks, > Mark Warner > > > On Tue, 13 Jun at 10:37 AM , JosephTaylor joey.taylor@homecareassistance.com> wrote: > > Good Morning, > > A Client Success Manager (Allison Brennan) from Ontario has been getting > Client Inquiries for the Montreal team. She is not on the 8x8 ring group > for Montreal inquiries. We thought the first call was a client's mistake > but on the second call, she asked the client what phone number they used > and they gave her the Montreal number. > > Here are the phone numbers of the 2 intakes for tracking: > 416-488-3298 > (514) 803-8337 > > Thank you, > > Joey Taylor > *Regional Care Solutions Manager* > 514-907-5065 > TheKey.ca > [image: TheKey] > > 299664:611100 > --=20 Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] --000000000000ec67da05fe08e951 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I was in the Montreal ring group weeks ago when Montreal = had a massive power outage but that was almost 2 months ago and haven=E2=80= =99t had any calls until today=C2=A0 No one transferred me the calls as I am continuing to transfer= them to the Montreal team=C2=A0 On Tue, Jun 13, 2023 at 4:43 PM Mark W= arner < itsupport@thekey.com &= gt; wrote: Joey,=C2=A0 8x8 reviewed the call.=C2=A0 They can't definitively i= dentify what occurred, but they do have a theory.=C2=A0 A couple questions = ... 1.=C2=A0 To the best of your knowledge, was Allison a part= of any of the Montreal groups and recently removed? 2.=C2=A0 Is it possible that someone else in the Montreal = - English group answered the calls and transferred them to Allison? Thanks, Mark Warner On Tue, 13 Jun at 11:08 AM , Mark Warner < itsupport@thekey.com > wrote: Hi Joey, I have reviewed some reports an