--0000000000004ab9fd06227abe26 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Looping in Elizabeth. Can we find time to discuss a game plan? On Thu, Sep 19, 2024 at 6:02=E2=80=AFAM Timothy Thomas wrot= e: > Please see the thread below. We will need our Canadian credit card fors > updated to reflect the real 2.7% surcharge. > > Also what do we need to do with our current clients who are unaware of th= e > discrepancy. > > Thank you. > > ---------- Forwarded message --------- > From: Timon Page > Date: Thu, Sep 19, 2024 at 8:41=E2=80=AFAM > Subject: Fwd: 160446 Lorraine Siu - Review of CC Surcharge Fee & Credits > Needed to Client - [#952453] > To: Sharon Speirs , Chuck Terlesky cterlesky@thekey.com>, Dennis Fancy , Liz Hamilton liz.hamilton@thekey.com>, Cheryl Cartwright , > Claire McCorquodale , Kristal Parris kristal.parris@thekey.com> > CC: Timothy Thomas > > > Good morning everyone > > Fyi, see email below. This will affect all of our markets so I wanted to > put it on your radars. > > have a great day! > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > ---------- Forwarded message --------- > From: Lito Delapena > Date: Wed, Sep 18, 2024 at 5:56=E2=80=AFPM > Subject: Fwd: 160446 Lorraine Siu - Review of CC Surcharge Fee & Credits > Needed to Client - [#952453] > To: , > > > Hi Marc, > > Apologies for the delay in response here, I am not aware of a different > Credit Card surcharge fee outside of 2.7% which should be listed on all > CCA's in Canada this may be a Typo and would need to be corrected to all > CCAs for Canada except for Montreal as they are exempt from Surcharge fee= s. > If we need to reimburse the difference back im happy to offer a credit fo= r > it but i suggest that an update payment authorization form be completed > with the 2.7% listed and the PAF's in pandadoc all need to be updated as > well > > Thank you, > > > Lito Delapena > Manager Customer Contact & Collections Center > > > On Wed, 18 Sep at 11:50 AM , Marc Atkinson wrote: > Hi Timon, > > We apologize for the delay in the resolution with this matter. We are > still reviewing this and will get back to you as soon as possible. > > Thank you! > > On Thu, 12 Sep at 2:35 PM , Marc Atkinson wrote: > Hi Timon, > > Looping in Lito Delapena into this matter to help resolve. > > Hi Lito, > > For Toronto client L. S. 160446 ( > https://torontohca.clearcareonline.ca/clients/1000000000070827/). Timon > and the client have noticed that the credit/debit card PAF is stating tha= t > the surcharge fee is 2%. > > This client had care with us on 7/25 and 7/26/24 and we did charge 2.7% i= n > VP, for Invoice 828188. She has scheduled shifts from 9/18 to 9/26, so we > are going to be billing another 2 invoices in the near future. > > Seen below is this client's credit/debit card PAF, where it does state > that the fee is 2%.