--0000000000002de49a0646b61337 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Monica, any updates on how we can get this corrected? It only seems to be Canada. Also, Donny are these pulling over to reporting. I want to say yes they are but would rather validate that with you to be certain. Best, Audra Williams Director, Divisional Operations audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com On Wed, Dec 24, 2025 at 8:48=E2=80=AFAM Joey Taylor wrote: > Good Morning, > > Here is the 3rd integration error in Montreal for December. > "Error calculating input for field 'condition': comparison of > Workato::Types::UnicodeString with 1 failed" > > As suggested, I manually reactivate the profile in ClearCare. > > > https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000XihUTYAZ/view?uid=3D17665934211197698 > and > https://montreal.clearcareonline.ca/clients/1000000000069046/ > > Thank you, > > On Wed, Dec 17, 2025 at 4:23=E2=80=AFPM Joey Taylor > wrote: > >> Good Afternoon, >> >> I have another client with the same code: >> "Error calculating input for field 'condition': comparison of >> Workato::Types::UnicodeString with 1 failed" >> >> As suggested, I manually reactivate the profile in ClearCare. >> @Timothy Thomas @Audra Williams Are >> these clients being integrated in the metrics generated for bonuses >> (revenue, SOC, etc) if they are not being properly integrated between >> Wellsky and Salesforce as the issue from December 11th is still not >> resolved. >> >> https://montreal.clearcareonline.ca/clients/1000000000094962/ >> and >> >> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/0= 06UH00000XPRJnYAP/view >> >> Thank you, >> >> On Fri, Dec 12, 2025 at 1:07=E2=80=AFPM Briana Del Real > clearcaresupport@homecareassistance.com> wrote: >> >>> Hi JosephTaylor, >>> >>> The issue is actively being worked on by wellsky. I suggest reaching >>> out to salesforce for=E2=80=8B support to see if there is a current wor= karound . >>> >>> >>> Thanks >>> >>> Briana Del Real >>> >>> >>> >>> On Thu, 11 Dec at 11:59 PM , JosephTaylor >> joey.taylor@homecareassistance.com> wrote: >>> Thanks Briana! I have reactivated the profile: >>> https://montreal.clearcareonline.ca/clients/1000000000049488/ >>> >>> For tracking and bonus purposes, will someone be able to manually link >>> these accounts and fix the integration issue? >>> >>> Thanks, >>> >>> On Thu, Dec 11, 2025 at 8:49=E2=80=AFPM Briana Del Real >> salesforcesupport@homecareassistance.com> wrote: >>> >>>> Hi JosephTaylor, >>>> >>>> It looks like this is due to the current wellsky integration issue . >>>> The current work around is manually activating the profile in wellsky = . Let >>>> me know if you have any questions. >>>> >>>> >>>> Thanks, >>>> Briana >>>> >>>> >>>> >>>> >>>> On Thu, 11 Dec at 6:56 PM , JosephTaylor >>>> wrote: >>>> Good Afternoon, >>>> >>>> I have a returning client starting care at 2PM EST and