--0000000000006512810646b56dd7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, Here is the 3rd integration error in Montreal for December. "Error calculating input for field 'condition': comparison of Workato::Types::UnicodeString with 1 failed" As suggested, I manually reactivate the profile in ClearCare. https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006U= H00000XihUTYAZ/view?uid=3D17665934211197698 and https://montreal.clearcareonline.ca/clients/1000000000069046/ Thank you, On Wed, Dec 17, 2025 at 4:23=E2=80=AFPM Joey Taylor wrote: > Good Afternoon, > > I have another client with the same code: > "Error calculating input for field 'condition': comparison of > Workato::Types::UnicodeString with 1 failed" > > As suggested, I manually reactivate the profile in ClearCare. > @Timothy Thomas @Audra Williams Are > these clients being integrated in the metrics generated for bonuses > (revenue, SOC, etc) if they are not being properly integrated between > Wellsky and Salesforce as the issue from December 11th is still not > resolved. > > https://montreal.clearcareonline.ca/clients/1000000000094962/ > and > > https://homecareassistance.lightning.force.com/lightning/r/Opportunity/00= 6UH00000XPRJnYAP/view > > Thank you, > > On Fri, Dec 12, 2025 at 1:07=E2=80=AFPM Briana Del Real clearcaresupport@homecareassistance.com> wrote: > >> Hi JosephTaylor, >> >> The issue is actively being worked on by wellsky. I suggest reaching ou= t >> to salesforce for=E2=80=8B support to see if there is a current workarou= nd . >> >> >> Thanks >> >> Briana Del Real >> >> >> >> On Thu, 11 Dec at 11:59 PM , JosephTaylor > joey.taylor@homecareassistance.com> wrote: >> Thanks Briana! I have reactivated the profile: >> https://montreal.clearcareonline.ca/clients/1000000000049488/ >> >> For tracking and bonus purposes, will someone be able to manually link >> these accounts and fix the integration issue? >> >> Thanks, >> >> On Thu, Dec 11, 2025 at 8:49=E2=80=AFPM Briana Del Real > salesforcesupport@homecareassistance.com> wrote: >> >>> Hi JosephTaylor, >>> >>> It looks like this is due to the current wellsky integration issue . Th= e >>> current work around is manually activating the profile in wellsky . Let= me >>> know if you have any questions. >>> >>> >>> Thanks, >>> Briana >>> >>> >>> >>> >>> On Thu, 11 Dec at 6:56 PM , JosephTaylor >>> wrote: >>> Good Afternoon, >>> >>> I have a returning client starting care at 2PM EST and the ClearCare >>> profile is not reactivating even though I pushed through the Opp in >>> SalesForce. >>> I get the following code: >>> " Error calculating input for field 'condition': comparison of >>> Workato::Types::UnicodeString with 1 failed" >>> >>> >>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/= 006UH00000X6Z4wYAF/view >>> *and* >>> https://montreal.clearcareonline.ca/clients/1000000000049488/ >>> >>> Would you be able to resolve this issue ASAP