--000000000000767c8a05f0d5dd1c Content-Type: text/plain; charset="UTF-8" Same for us. If you look at the Frax calls for the offices you will see the same calls regarding scheduling, compliance and pay checks. On Tue, Dec 27, 2022 at 4:17 PM Beth Ann Rosario wrote: > Hi all, > > Talking with Angie today regarding the calls that come into the office at > each location being majority for the staffing specialist from clients or > caregivers regarding schedules request and/or changes. In my offices, > majority of calls from clients are for the staffing specialist. over 70% > > I was curious if others felt that the majority of the call volume that > came in from our clients (and caregivers!) were for the staffing > specialist specifically regarding changes or updates to their schedule? Or > do you feel like they are calls your client success manager should/could be > fielding? > > Appreciate insight and feedback > > Thanks! > -- > Beth Ann Rosario > *Regional Director VA/NC* > *919.899.5543* > [image: TheKey] > > -- > You received this message because you are subscribed to the Google Groups > "Northeast/Canada Regional Operation Directors" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to > northeastcanada-regional-operation-directors+unsubscribe@thekey.com. > To view this discussion on the web visit > https://groups.google.com/a/thekey.com/d/msgid/northeastcanada-regional-operation-directors/CA%2BzCZv7H1cTiBMsRaA-2GmvCaWB99rnti7ryyygRGVwicVcY7g%40mail.gmail.com > > . > For more options, visit https://groups.google.com/a/thekey.com/d/optout. > -- Kimberly Guerci Regional Director of Operations *Please note my email has changed:* kguerci@TheKey.com (347) 924-3304 TheKey.com [image: TheKey] -- You received this message because you are subscribed to the Google Groups "Northeast/Canada Regional Operation Directors" group. To unsubscribe from this group and stop receiving emails from it, send an email to northeastcanada-regional-operation-directors+unsubscribe@thekey.com. To view this discussion on the web visit https://groups.google.com/a/thekey.com/d/msgid/northeastcanada-regional-operation-directors/CAAjnw36KBmDqt82go8s%2BXB8O_m6q3Q5d19ghRJg%3DFyH2dMxagg%40mail.gmail.com. For more options, visit https://groups.google.com/a/thekey.com/d/optout. --000000000000767c8a05f0d5dd1c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Same for us. If you look at the Frax calls for the office= s you will see the same calls regarding scheduling, compliance and pay chec= ks. On Tue, Dec 27, 2022 at 4:17 PM Beth Ann Rosario < bethann.rosario@thekey.com > wrote: Hi all, Talking with Angie today regarding the calls that come int= o the office at each location being majority for the staffing specialist fr= om clients or caregivers regarding schedules request and/or changes. In my = offices, majority of calls from clients are for the staffing specialist. ov= er 70%=C2=A0 I was curio= us if