--Apple-Mail-D2730B37-40D0-4CDA-9B02-42FAD1821234 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Great call out, Beth Ann! For now I would have them enter a note on the shift that CG did not work s= hift but client requested they be paid. For the less than 48 hour call out I= would have them place a note on the shift stating less than 48 hour call ou= t. CG paid but did not work shift. Please als= o make sure they are checking off the display in billing and display on payr= oll boxes when making these notes. I will sen= d this over to the Staffing Specialist trainer to ask what the plan is to tr= ain on this change. Best, Audra Williams Director of Business S= upport Please note my email has changed: audraw@= TheKey.com (425) 757-7027 TheKey.com = = On Feb 10, 2023, at 1:41 PM, Beth Ann Rosario <bethann.rosario@thekey.com= > wrote: =EF=BB=BF Another thing to highlight and call out, is w= ith the changes to how shifts were completed when a client cancels without 4= 8 hours notice or ends the shift early but still asks for the caregiver to b= e paid for the full shift. Staffing specialist went through a training= to put the pay in as a bonus so that it would not show the caregiver workin= g for a shift they did not actually work for legal reasons. If we=E2=80=99re= trying to reduce how bonuses are shown, then, what are the instructions on h= ow caregivers should be compensated for shifts that they need to be paid for= , but are not actually worked? On Fri, Feb 10, 2023 at 4:38 PM Audr= a Williams < audraw@thekey.com >= ; wrote: Team, here is an example.&= nbsp; Shift normally pays $18/hr. for a 4 hour shift.&nbs= p; CG calls in last minute and we have to offer a $100 bonus to get this shi= ft staffed. Your staffing specialist would put in a custom pay rate for that= shift of $43/hour along with a note on the shift stating larger hourly rate= that is equivalent to a $