--000000000000170cd605f45f5bfc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Another thing to highlight and call out, is with the changes to how shifts were completed when a client cancels without 48 hours notice or ends the shift early but still asks for the caregiver to be paid for the full shift. Staffing specialist went through a training to put the pay in as a bonus so that it would not show the caregiver working for a shift they did not actually work for legal reasons. If we=E2=80=99re trying to reduce how = bonuses are shown, then, what are the instructions on how caregivers should be compensated for shifts that they need to be paid for, but are not actually worked? On Fri, Feb 10, 2023 at 4:38 PM Audra Williams wrote: > Team, here is an example. > > Shift normally pays $18/hr. for a 4 hour shift. CG calls in last minute > and we have to offer a $100 bonus to get this shift staffed. Your staffin= g > specialist would put in a custom pay rate for that shift of $43/hour alon= g > with a note on the shift stating larger hourly rate that is equivalent to= a > $100 bonus due to last minute call out. > > Another option would be to offer a higher hourly rate that is actually > less than the $100 bonus? So if it was $18/hour then offer $30/hour. A > custom pay rate would still need to be entered for this shift and a note > stating that it is a higher hourly rate due to last minute call out. > > I know that for myself I need to understand the why behind things in orde= r > to sale it to the teams, so I will try to connect with Kerry to get a > better understanding of the why and loop back up to share with you all. > > Best, > > Audra Williams > Director of Business Support > *Please note my email has changed:* > audraw@TheKey.com > (425) 757-7027 > TheKey.com > [image: TheKey] > > On Feb 10, 2023, at 10:02 AM, Angie Markwell > wrote: > > =EF=BB=BF > > Also will make sense if can add note as to why as you know someone will > see the rate and have heartburn later if we cant explain it. > > On Fri, Feb 10, 2023 at 12:54 PM Angie Markwell > wrote: > >> Yes, it does. Thanks Tim >> >> On Fri, Feb 10, 2023 at 12:53 PM Timothy Thomas wrote: >> >>> Enter a custom bill rate =3D default rate + (bonus amount / shift lengt= h >>> in hours) if that makes sense. >>> >>> On Fri, Feb 10, 2023 at 12:48 PM Angie Markwell >> angie.markwell@thekey.com> wrote: >>> >>>> You have to figure it out - no more bonuses. Let me know if anyone has >>>> an idea. I assume the same idea I suggested. >>>> >>>> On Fri, Feb 10, 2023 at 12:02 PM Kimberly Guerci >>>> wrote: >>>> >>>>> Sometimes the bonuses are $75-100. How will that work? >>>>> >>>>> On Fri, Feb 10, 2023 at 12:00 PM Angie Markwell >>>> angie.markwell@thekey.com> wrote: >>>>> >>>>>> Hi all - as this has come up - if you have a short shift and last >>>>>> minute - you can increase the hourly rate enough to compensate them = for >>>>>> that "bonus" you would have given them and then