Let's see how today goes. As soon as you are able, please let me know of an errant phone call. Please include the time and the caller's ID. Thanks!
On
Tue, 13 Jun at 5:13 PM
, Allison Brennan <allison.brennan@thekey.com> wrote:
Phones are quiet now you can go ahead
On Tue, Jun 13, 2023 at 4:58 PM Mark Warner <itsupport@thekey.com> wrote:
What time do you finish work tonight? I'd like to try a reset of your 8x8 user profile. Thanks!
On
Tue, 13 Jun at 4:48 PM
Hi Mark
Yes i have been getting them all day
The last on I got was from 315pm
Take Care
Allison Brennan
Client Success Manager
Office: 519-954-2111
Direct Line: 437-216-2865
Fax: 519-489-1370
TheKey.ca
On Tue, Jun 13, 2023 at 4:46 PM Mark Warner <itsupport@thekey.com> wrote:
Thank, Allison! Other than the two examples, have any more happened since you reported those?
Thanks,
Mark Warner
On
Tue, 13 Jun at 4:45 PM
, Allison Brennan <allison.brennan@thekey.com> wrote:
I was in the Montreal ring group weeks ago when Montreal had a massive power outage but that was almost 2 months ago and haven’t had any calls until today
No one transferred me the calls as I am continuing to transfer them to the Montreal team
On Tue, Jun 13, 2023 at 4:43 PM Mark Warner <itsupport@thekey.com> wrote:
Joey,
8x8 reviewed the call. They can't definitively identify what occurred, but they do have a theory. A couple questions ...
1. To the best of your knowledge, was Allison a part of any of the Montreal groups and recently removed?
2. Is it possible that someone else in the Montreal - English group answered the calls and transferred them to Allison?
Thanks,
Mark Warner
--
Allison Brennan
Client Success Manager
Office: 519-954-2111
Direct Line: 437-216-2865
Fax: 519-489-1370
TheKey.ca
--
Allison Brennan
Client Success Manager
Office: 519-954-2111
Direct Line: 437-216-2865
Fax: 519-489-1370
TheKey.ca