--000000000000f63a6f05f03291f3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Cheryl! Appreciate the details and actions that you and the team are making! On Mon, Dec 19, 2022 at 10:24 AM Cheryl Cartwright wrote: > Good Morning Keri, > > Just following up on this. Joan had definitely taken a significant liking > to her original team and was upset to lose them. This is so understandabl= e > and it's always sad for us when we have to inform a client their caregive= r > is moving on for one reason or another. Her replacement caregivers were n= ot > the best fit and she spoke with our staffing specialist and Brian (CSM) > about it. A change has since been made and Joan is much happier with her > replacements Jennifer and Bisola. Shyanne (Staffing) followed up after > their first initial shifts to make sure things are going well and we will > continue to check in regularly. > > If you would like any additional information please let me know. > > Cheryl > > On Tue, Dec 13, 2022 at 12:06 PM Keri Thrush wrote: > >> Hi, Cheryl! >> >> Passing off the detractor below in order to initiate next steps. Thank >> you! >> >> On Tue, Dec 13, 2022 at 8:24 AM Medallia >> wrote: >> >>> Client Name: Joan Speirs >>> >>> CC ID: 1000000000032237 >>> >>> Primary Contact: Lorraine Penman >>> >>> PC Contact Info: lorrainepenman@shaw.ca / +2047928099 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada >>> >>> Business Unit: Winnipeg >>> >>> Tenure: 26 Weeks - Less Than 52 Weeks >>> >>> Actual Customer Segment: Elephant >>> >>> Stated Customer Segment: >>> >>> Survey: Relationship 2 >>> >>> Main Score: 6 >>> >>> Comments: Doesn=E2=80=99t look for things that need to be done , perhap= s a >>> little on the lazy side Very sweet woman, just not the same calibre as >>> TSion or Shelby. Tsion is excellent but don=E2=80=99t seem to see her a= nymore. Very >>> much missed as is Shelby . Care is good but not experiencing the excell= ence >>> we became accustomed to >>> >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D1770= 11 >>> >> > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > --000000000000f63a6f05f03291f3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Cheryl! Appreciate the details and actions that yo= u and the team are making! On Mon, Dec 19, 2022 at 10:24 AM Cheryl Cartwrigh= t < ccartwright@thekey.com &= gt; wrote: Good Morning Keri, Just following up on this= . Joan had definitely taken a significant liking to her original team and w= as upset to lose them. This is so understandable and it's always sad fo= r us when we h