Re: Detractor Alert: Joan Speirs | 1000000000032237

--00000000000056f5aa05f0326d38 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Keri, Just following up on this. Joan had definitely taken a significant liking to her original team and was upset to lose them. This is so understandable and it's always sad for us when we have to inform a client their caregiver is moving on for one reason or another. Her replacement caregivers were not the best fit and she spoke with our staffing specialist and Brian (CSM) about it. A change has since been made and Joan is much happier with her replacements Jennifer and Bisola. Shyanne (Staffing) followed up after their first initial shifts to make sure things are going well and we will continue to check in regularly. If you would like any additional information please let me know. Cheryl On Tue, Dec 13, 2022 at 12:06 PM Keri Thrush wrote: > Hi, Cheryl! > > Passing off the detractor below in order to initiate next steps. Thank yo= u! > > On Tue, Dec 13, 2022 at 8:24 AM Medallia wrote= : > >> Client Name: Joan Speirs >> >> CC ID: 1000000000032237 >> >> Primary Contact: Lorraine Penman >> >> PC Contact Info: lorrainepenman@shaw.ca / +2047928099 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Winnipeg >> >> Tenure: 26 Weeks - Less Than 52 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 6 >> >> Comments: Doesn=E2=80=99t look for things that need to be done , perhaps= a little >> on the lazy side Very sweet woman, just not the same calibre as TSion or >> Shelby. Tsion is excellent but don=E2=80=99t seem to see her anymore. Ve= ry much >> missed as is Shelby . Care is good but not experiencing the excellence w= e >> became accustomed to >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D17701= 1 >> > --=20 *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --00000000000056f5aa05f0326d38 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Keri, Just following up on= this. Joan had definitely taken a significant liking to her original team = and was upset to lose them. This is so understandable and it's always s= ad for us when we have to inform a client their caregiver is moving on for = one reason or another. Her replacement caregivers were not the best fit and= she spoke with our staffing specialist and Brian (CSM) about it. A change = has since been made and Joan is much happier with her replacements Jennifer= and Bisola. Shyanne (Staffing) followed up after their=C2=A0first initial = shifts to make sure things are going well and we will continue to check in = reg