Hi,
Thank you for your help! It’s very appreciated.
Warm regards,
Shawntel Sousa, LPN
Client Success Manager
Home Care Assistance/The Key
Calgary Office number: (403) 301-3777
Winnipeg Office Number: (204) 489-6000
Mobile number: (403) 305-6588
On Thu, Jan 25, 2024 at 9:22 AM Alejandro Aponte <billing@thekey.com> wrote:
> Hi Shawntel,
>
> You got, ill send this to invoicing to have them adjust the invoice
> directly.
>
>
> Thanks,
>
> Jose Morales
>
>
> Billing@thekey.com
> 866-226-1702
>
>
> On Thu, 25 Jan at 11:21 AM , Shawntel Sousa <ssousa@homecareassistance.com>
> wrote:
> Hi,
> I believe that was a scheduling mistake, they didn’t complete the shift,
> therefore it didn’t bill.
>
> Unfortunately this client can only make one payment for each invoice per
> month because they have government funding and that’s how they do billing.
> We are going to have to eat this cost.
>
> Can we credit this and send her a paid invoice asap.
>
> I’ll explain this to the contact, can we have the paid invoice sent today
> please?
>
> Warm regards,
> Shawntel Sousa, LPN
> Client Success Manager
> Home Care Assistance/The Key
>
> Calgary Office number: (403) 301-3777
> Winnipeg Office Number: (204) 489-6000
> Mobile number: (403) 305-6588
>
>
> On Thu, Jan 25, 2024 at 9:08 AM Alejandro Aponte <billing@thekey.com>
> wrote:
>
>> Hi Shawntel,
>>
>> I investigated this further, it seems the original invoice we sent the
>> client did not have the below 12/1 shift. Our invoicing team caught this
>> system issue when the shifts invoiced and manually added it, this caused
>> the invoice price to go up in price and effected a change in the Tax's
>> being owed. This is where the difference is coming from, we are sorry for
>> the confusion and multiple back and forths here, I hope this helps. Please
>> let me know if I can assist in anyway.
>>
>>
>>
>> *12/1 added shift.*
>>
>>
>> *Tax increase after adding shift.*
>>
>> *Tax before added shift.*
>>
>>
>>
>> Thanks,
>>
>> Jose Morales
>>
>>
>> Billing@thekey.com
>> 866-226-1702
>>
>>
>> On Wed, 24 Jan at 5:13 PM , Shawntel Sousa <ssousa@homecareassistance.com>
>> wrote:
>> Hi,
>> Unfortunately, that is the exact problem is that the client received an
>> invoice for $1835 and paid the full 1835 invoice but the invoice that I was
>> sent by Alexis was $2060.23.
>>
>> The client is not only confused, but very upset that there is a
>> difference in invoices, and she doesn’t understand why, and after reviewing
>> the invoices, I don’t know why there’s a difference in the one that she was
>> sent and the one that Alexis sent me for the exact same period of time.
>>
>> The client is looking for an explanation as to why there is such a
>> different in price between two invoices that are for the same period of
>> time.
>>
>> The invoice the client received and the invoice that Lexa sent me were
>> both attached to the original email
>>
>> Warm regards,
>> Shawntel Sousa, LPN
>> Client Success Manager
>> Home Care Assistance/The Key
>>
>> Calgary Office number: (403) 301-3777
>> Winnipeg Office Number: (204) 489-6000
>> Mobile number: (403) 305-6588
>>
>>
>> On Wed, Jan 24, 2024 at 2:47 PM Jose Morales <billing@thekey.com> wrote:
>>
>>> Hello Shawntel,
>>>
>>> Thank you for taking the time to write us an email. We'll start working
>>> on this. After reviewing the account it appears invoice 661875 which
>>> covers DOS 12/01 - 12/21 has been short paid meaning the total balance has
>>> not been paid. That invoice total is $2, 060.23 and a payment of $1, 835.00
>>> was made toward that invoice leaving an open balance of $225.23. Hopefully
>>> this clears up any misunderstandings.
>>>
>>> Thank you for your time,
>>>
>>> Jose Morales
>>> Billing Help Desk Billing@thekey.com 866-226-1702
>>> W: TheKey.com <http://thekey.com/>
>>>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>>
>>> 641526:611100
>