RE: Anna Jeffrey Balance- $177k Collected

--000000000000f040d206201d6695 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Oh wow. Huge win here. Great job working through this one, Marvin! *From:* eclark@thekey.com *Sent:* Monday, August 19, 2024 6:11 PM *To:* 'Laszlo Kovacs' ; 'Kimberly Guerci' ; 'Timothy Thomas' ; 'Kelley Richard' *Cc:* 'Marvin Tyler' ; 'Lito Delapena' *Subject:* Anna Jeffrey Balance- $177k Collected Hello All- Marvin was able to get the payer for Anna Jeffrey to pay the total balance due on the account, a total of $177k, the majority of which was aged. The customer actually overpaid by $51k so we=E2=80=99re going to refund that, b= ringing the client balance to $0.00. Obviously, this payer is easily confused and distracted so we will stay close to this one moving forward. Thank you all for your partnership and support and to *Marvin*, for his work on this one. Elizabeth Clark Director --000000000000f040d206201d6695 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Oh wow. Huge win here. Great job wor= king through this one, Marvin! =C2=A0 From: eclark@thekey.= com &lt; eclark@thekey.com &gt; = Sent: Monday, August 19, 2024 6:11 PM To: &#39;Laszlo = Kovacs&#39; &lt; laszlo.kovacs@t= hekey.com &gt;; &#39;Kimberly Guerci&#39; &lt; kguerci@thekey.com &gt;; &#39;Timothy Thomas&#39; &lt; tt@thekey.com &gt;; &#39;Kelley Richard&#39; = &lt; krichard@thekey.com &gt; Cc: &#39;Marvin Tyler&#39; &lt; marvin.tyler@thekey.com &gt;; &#39;Lito Delapena&#39; &lt; lito.delapena@thekey.com &gt; Subject: Anna Jeffrey Balance- $177k Collected =C2=A0 Hello All- =C2=A0 Marvin was able to get the payer for Anna = Jeffrey to pay the total balance due on the account, a total of $177k, the = majority of which was aged. The customer actually overpaid by $51k so we=E2= =80=99re going to refund that, bringing the client balance to $0.00. Obviou= sly, this payer is easily confused and distracted so we will stay close to = this one moving forward. =C2=A0 Thank you all for your partnership and support and to Marvin , for his work on this one. =C2=A0 Elizabeth=C2=A0Clark=C2=A0 <p