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Re: Can’t view shifts in offline mode

From
Camille Jervoso <app-support@homecareassistance.com>
To
knester@thekey.com
CC
tt@thekey.com
Date
Wed, 08 Feb 2023 20:58:58 +0000
Folder
INBOX
Hi Kathryn,   ​   Thank you for contacting support.  Was she able to open and load the app prior to going offline? That way the app will be able to load/ update her schedule  I tried signing in as her load my app before going offline and I can view the shift even without internet connection.           Thanks,      Caregiver Connect Team         
                           
                            On
                            Wed, 8 Feb at  2:20 PM
                            ,  KathrynNester <knester@homecareassistance.com>  wrote:
                             Good afternoon,  
   
 Katherine butardo cannot view her shifts when she doesn’t have internet or is showing offline. I thought she wasn’t understanding offline mode at first but she actually just doesn’t have the shifts in her app unless she is on wifi. Please see attached screenshot  
   
 Thank you, 
 Kathryn   
 
   
 

  
Kathryn Nester Employee Care Manager Home Care Assistance Office: 416-488-8777 
  
 
 Toronto, ON (EST) torontohomecareassistance.ca 
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 knester@homecareassistance.com

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