--00000000000077028f05f66f0bae Content-Type: multipart/alternative; boundary="00000000000077028d05f66f0bac" --00000000000077028d05f66f0bac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Regional Directors, Sharing the latest rack and stack with you for Client Success. Continue to focus on the controllables. As we roll out our Client Satisfaction Win Back Campaign it is a great opportunity to evaluate your teams on both these metrics as well as their ability to listen and respond effectively to the needs of our clients. Angie On Tue, Feb 7, 2023 at 10:32=E2=80=AFPM Angie Markwell wrote: > Hello Regional Directors, > The final results for January are attached. Shoutout to Nadine A from NJ > holding the top spot for Billable Hours at 31,443 and Mia H. from Texas > with 33 starts. Awesome job!! Congratulations to 25 of your fellow > teammates who hit the target goal of 13,000 billable hours. Additionally = we > had 31 Client Success Managers between 10,000 and 12,999 billable hours (= oh > so close to hitting the goal). For starts we had 35 of your Client Succes= s > Managers with double digits - great job. Two continued suggestions - > balance your teams so you are maximizing everyone's potential and > opportunity and let's clean up this report as I still see names who shoul= d > not be on here. Tomorrow on the Regional Director call we will show you > what should be done daily as part of your Client Success Regional Manager= s > responsibilities to ensure only Client Success Managers are on this repor= t. > Let's make February our best month ever and our goal has to be retention = of > every client. Our Client Success Managers need to know our clients and be > timely and responsive. Here always to support and help. (Thank you Ben fo= r > this report) Angie > > On Tue, Jan 24, 2023 at 8:14 PM Angie Markwell > wrote: > >> Hello Regional Directors, >> Half way through the month and here are our metrics through 1/16/2022. >> The CT seems to continue to hold the top spots for billable hours. Shout >> out to Mia Henricks in Tx with 23 starts (tell us your secret Mia). Let'= s >> keep the focus on balancing our teams and sharing your success with each >> other. Please look at those in the bottom third of the report and see fi= rst >> should they be on the report (let me know if inaccurate) and if they sho= uld >> be, how do we drive them to the expected goals. Here to help and support= . >> We all win together so let's continue to work together. Love any and all >> feedback. Angie >> >> On Wed, Jan 18, 2023 at 11:07 PM Angie Markwell > angie.markwell@thekey.com> wrote: >> >>> Hello Regional Directors, >>> >>> As promised, Ben and team are providing the latest data for us all so >>> thank you Ben. All individuals with a Client Success Manager Title shou= ld >>> be included here, and we will be looking at productivity and success ba= sed >>> on both billable hours and total client starts. . Of note as always ple=