Awesome, thank you so much!
@Timothy Thomas <tt@thekey.com> let us know if they still do not have
access.
Best,
On Fri, Jun 14, 2024 at 10:43 AM Mike Conner <mike.conner@thekey.com> wrote:
> Good Afternoon All,
>
> I have used my amazing powers of deduction to gather the necessary
> information and requested access for both individuals. 😁
>
> Their respective managers should have, by now, received an email
> prompting them to approve the access. Once the managers approve it could
> take up to an hour for the access to sync.
>
> If you have any questions, please let me know.
>
> Cheers,
> Mike
>
> On Fri, Jun 14, 2024 at 1:05 PM Renee Drobek <renee.drobek@thekey.com>
> wrote:
>
>> Hey Everyone,
>> I reached out to Mike Conner regarding Saviyant access request and we are
>> having a difficult time accessing the ticket request. I'm going to loop him
>> into this conversation as well.
>>
>> @Mike Conner <mike.conner@thekey.com> - What information do we need from
>> the team to make sure that we are able to give the appropriate access out?
>>
>>
>>
>> On Fri, Jun 14, 2024 at 12:30 PM Renee Drobek <renee.drobek@thekey.com>
>> wrote:
>>
>>> Hi Audra,
>>> Let me look into this. From my understanding the access is provided by
>>> Saviyant rather than Salesforce, so let me see where the request is at
>>> right now in the process.
>>>
>>> Best Regards,
>>> Renee
>>>
>>> On Fri, Jun 14, 2024 at 12:07 PM Audra Williams <audraw@thekey.com>
>>> wrote:
>>>
>>>> @Renee Drobek <renee.drobek@thekey.com> can you please escalate this?
>>>>
>>>> Best,
>>>>
>>>> On Fri, Jun 14, 2024 at 8:59 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> 10 days and no response from SF support.
>>>>>
>>>>> Can I get authority to make changes?
>>>>>
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Timon Page <timon.page@thekey.com>
>>>>> Date: Fri, Jun 14, 2024 at 11:41 AM
>>>>> Subject: Fwd: Access to Salesforce for Claire McCorquodale and Kristal
>>>>> Parris
>>>>> To: Timothy Thomas <tt@thekey.com>
>>>>>
>>>>>
>>>>> Hey Tim, here is the Salesforce ticket.
>>>>> Timon Page
>>>>> General Manager, Ontario
>>>>> *Please note my email address has changed:*
>>>>> timon.page@thekey.com
>>>>> Mobile: (437) 223-0841
>>>>> TheKey.com <https://thekey.com/>
>>>>> <https://thekey.com>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Timon Page <timon.page@thekey.com>
>>>>> Date: Tue, Jun 4, 2024 at 4:56 PM
>>>>> Subject: Access to Salesforce for Claire McCorquodale and Kristal
>>>>> Parris
>>>>> To: Sales Force IT Support <salesforcesupport@thekey.com>
>>>>>
>>>>>
>>>>> Hi
>>>>>
>>>>> I am looking to get access for my 2 new CSM hires. Please advise.
>>>>>
>>>>> Best regards,
>>>>>
>>>>> Timon Page
>>>>> General Manager, Ontario
>>>>> *Please note my email address has changed:*
>>>>> timon.page@thekey.com
>>>>> Mobile: (437) 223-0841
>>>>> TheKey.com <https://thekey.com/>
>>>>> <https://thekey.com>
>>>>>
>>>>
>>>>
>>>> --
>>>> Audra Williams
>>>> Director, Divisional Operations
>>>> (425) 757-7027
>>>> TheKey.com <https://www.thekey.com/>
>>>>
>>>>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
--
Audra Williams
Director, Divisional Operations
(425) 757-7027
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>