Thanks Isabelle!
Great for the add on for Ali and Irin. I think for now, that will satisfy
the need. I will chat with Timothy when he returns from vacation and see
what the plan will be going forward.
Thanks again!
Sandra
Sandra Daoust <https://twitter.com/hcamontreal>
<https://www.facebook.com/HCAGreaterMTL>
<https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
*Finance Manager - Canada*
Tel: 514.907.5065 | Fax: 514.221.4265
sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
<https://www.homecareassistancemontreal.ca/>
On Tue, Jun 28, 2022 at 7:54 PM Isabelle La <ila@thekey.com> wrote:
> Hi Taneshia,
>
> Nice speaking with you about this earlier today and thank you for
> flagging. The 8x8 Transition was determined for HCA Toronto and Mavencare
> Toronto Teams only since that's the only locations where leadership (Tim)
> had informed us of 8x8 phone migration.
>
> Regarding users Ali and Irin, I can add them as users now. However, that
> begs the bigger question for Tim to answer when he returns and/or Sandra to
> determine if the whole team in general should transition to 8x8 so that
> communications internally can be smoother. If so, we'll have to be put in
> touch with who will be managing that initiative and can scope out the
> project and get it started. If we are not going to transition them to 8x8,
> please let me know and we can put that aside for now. Either way, according
> to Taneisha's request, we can add Ali & Irin.
>
> Ali & Irin, you will be receiving a welcome email from 8x8. You do not
> need to "Setup/Activate Account" as prompted to do in that email. Instead,
> use the links to download the 8x8 Work app to your laptop and/or work cell
> phones. Once that is downloaded, login using your @thekey.com work email
> address but instead of putting the Password in when prompted, please click
> on the "LOGIN USING GOOGLE" link to activate the Single-Sign-On feature. It
> will then prompt you to login using your work email address, go ahead and
> enter that work email address again and this time enter your email account
> password. (If prompted between Organizational GSuite account or Individual
> Gmail account, please select the Organizational option) Complete the
> multi-factor security authentication and then you should be logged in to
> your 8x8 app. Please see a link to an earlier 8x8 training we did with the
> HCA & Mavencare Toronto team if you'd like to learn about the phone app
> features further.
>
> 8x8 PHONE APP TRAINING RECORDING VIDEO LINK
> <https://drive.google.com/file/d/1BslXmxLIXlPhsp73dRrXx0WreIcHQwG_/view?usp=sharing>
>
> If you have any issues or questions, please let me know.
>
>
> On Tue, Jun 28, 2022 at 2:31 PM Taneshia Persaud <
> taneshia.persaud@thekey.com> wrote:
>
>> Hello Isabelle and Timothy,
>>
>> It occurred to me today that if caregivers/clients/families/facilities
>> are calling for someone from finance, particularly Ali or Irin, how would
>> we transfer them via 8x8? I wasn't sure if there was an interim solution
>> since neither of them are setup on 8x8 currently. With Ali, for example,
>> people would call the main office (416-855-2333) and then we would transfer
>> to ext#321. I tried this today but it did not go through, and lost the
>> caller.
>>
>> @Ali Malik <ali.malik@thekey.com> and @Irin Eva <irin.eva@thekey.com> (cc'd
>> here) were past Mavencare employees, and do not need to be added to the
>> call flow like HCA TO for on-call, leads or recruitment related calls.
>> Nonetheless, if they both can be added as users so that we can transfer
>> calls internally, this would makes things more functional and
>> customer-friendly.
>>
>> If there's anything you need from my end to move this forward, please let
>> me know your thoughts on this.
>>
>> Thanks in advance for your help.
>>
>> Kindest regards,
>>
>> Taneshia
>>
>> Taneshia Persaud, RPN, GCP
>> General Manager
>> Home Care Assistance (HCA) & Mavencare Toronto
>> 416-855-2333
>>
>