----==_mimepart_65e5e03cd21b4_1d63f9a585d09d02956273e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel, Please confirm if you would like for us to adjust Sue's = invoice for the CDHC split dates of service to bill at the $37.00 per hou= r.=C2=A0 Thank you! = = On Fri, 1 Mar at 12:09 PM , Shawntel Sousa wrote: = Hi, = = Just spoke with Lito - He is looking into it all. = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = = = = On Fri, Mar 1, 2024 at 9:54=E2=80=AFAM Timothy Thomas wr= ote: = = = Can we also make sure the same issue is not occurring=C2=A0with other CD= HC clients who pay a surcharge? = Thanks = = = On Fri, Mar 1, 2024 at 11:14=E2=80=AFAM Shawntel Sousa wrote: = = = Hi, = I believe we have someone else also looking into this as it appears that= the clients portion was billed at the CDHC rate instead of the client ra= te.=C2=A0 = = From the invoice sent to me, the clients pay rate was $32.95 but it was = supposed to be $37.=C2=A0 = = Myself and the client are aware that she has an out of pocket expense - = she was just confirmed thinking that the CDHC portion was sent to her bec= ause of the billing rate. Please hold off until we get further=C2=A0clari= fication from Lito, as Lito was looped into an email yesterday about this= .=C2=A0 = = Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care As= sistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office N= umber: (204) 489-6000 Mobile number: (403) 305-6588 = = = = = = On Fri, Mar 1, 2024 at 9:10=E2=80=AFAM Marc Atkinson wrote: = = = = = Hi Shawntel, = = The CDHC authorization does state $32.95 per hour with a max number of m= onthly hours of 234.30. It seems that everything past 234.30 hours should= be billed directly to the client. We're going to need to bill the additi= onal hours to the client and would like the approval before doing so. = = Hi Invoicing Team Members, = = Can one of you please provide a detailed breakdown of how exactly we are= billing Sue McMaster? I just want to make sure Shawntel is on the same p= age as we are, with regards to the billing.=C2=A0 = = Thank you! = = = = On Thu, 29 Feb at 2:23 PM , Shawntel Sousa wrote: Hi, = = Maybe the client is confused because her rate for service is actually $3= 6 I believe. It looks like we are only charging her $32.95 for her portio= n instead of the set ret in clear care?=C2=A0 Warm regards, Shawntel S= ousa, LPN Client Success Manager Home Care Assistance/The Key Calgary O= ffice number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobil= e number: (403) 305-6588 = = = = = = = = On Thu, Feb 29, 2024 at 12:05=E2=80=AFPM Marc Atkinson wrote: = = = = = Hi Shawntel, = = Please see below for the information that our Invoicing manager Kristy p= rovided to us. It seems that not only is the invoice that Sue is question= ing valid in rega