--000000000000f2352a0612d6f567 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I feel there are too many emails on this going back and forth. I spoke with Lito last week and informed that we cannot go back and take the difference, we will just have to ensure that we will get correctly going forward. I also received an email from this client indicating that there was a second payment removed from her account. I=E2=80=99m a bit confused as this= client is on monthly billing. She is very frustrated and non-verbal. Can we please look into this as quickly as possible? Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Mon, Mar 4, 2024 at 7:52=E2=80=AFAM Marc Atkinson w= rote: > Hi Shawntel, > > Please confirm if you would like for us to adjust Sue's invoice for the > CDHC split dates of service to bill at the $37.00 per hour. > > Thank you! > > On Fri, 1 Mar at 12:09 PM , Shawntel Sousa > wrote: > Hi, > > Just spoke with Lito - He is looking into it all. > > *Thank you,* > *Shawntel Sousa, LPN* > Client Success Manager > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > *TheKey.ca * > > [image: TheKey] > > > > On Fri, Mar 1, 2024 at 9:54=E2=80=AFAM Timothy Thomas wro= te: > >> Can we also make sure the same issue is not occurring with other CDHC >> clients who pay a surcharge? >> >> Thanks >> >> On Fri, Mar 1, 2024 at 11:14=E2=80=AFAM Shawntel Sousa wrote: >> >>> Hi, >>> I believe we have someone else also looking into this as it appears tha= t >>> the clients portion was billed at the CDHC rate instead of the client r= ate. >>> >>> From the invoice sent to me, the clients pay rate was $32.95 but it was >>> supposed to be $37. >>> >>> Myself and the client are aware that she has an out of pocket expense - >>> she was just confirmed thinking that the CDHC portion was sent to her >>> because of the billing rate. Please hold off until we get >>> further clarification from Lito, as Lito was looped into an email yeste= rday >>> about this. >>> >>> Warm regards, >>> Shawntel Sousa, LPN >>> Client Success Manager >>> Home Care Assistance/The Key >>> >>> Calgary Office number: (403) 301-3777 >>> Winnipeg Office Number: (204) 489-6000 >>> Mobile number: (403) 305-6588 >>> >>> >>> On Fri, Mar 1, 2024 at 9:10=E2=80=AFAM Marc Atkinson wrote: >>> >>>> Hi Shawntel, >>>> >>>> The CDHC authorization does state $32.95 per hour with a max number of >>>> monthly hours of 234.30. It seems that everything past 234.30 hours sh= ould >>>> be billed directly to the client. We're going to need to bill the >>>> additional hours to the client and would like the approval before doin= g so. >>>> >>>> Hi Invoicing Team Members, >>>> >>>> Can one of you please provide a detailed breakdown of how exactly we >>>> are billing Sue McMaster? I just want to make sure