--000000000000a86b65063e77ad9f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Joey, can you send us the latest client agreement you're using so I can take a look and let you know my thoughts? On Wed, Sep 10, 2025 at 10:03=E2=80=AFAM Timothy Thomas wro= te: > Hi Steve, > > We have a returning client in Montreal who we believe stole a caregiver > from us 2 years ago (after 8 months of service). We investigated and the > client's spouse basically told us to sue them. This was prior to our > rebrand to TheKey in Canada, so I don't think they know it's the same > company. > > They're very wealthy so we're inclined to take the business again but we > wanted to ask you if there was something we should perhaps alter in the > contract to dissuade them from trying this again. Perhaps increasing the > penalty even further? Is there any scenario in which we would pursue a > client for doing this if the penalty was high enough? > > Open to any other suggestions? > Thanks > Tim > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --000000000000a86b65063e77ad9f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Joey, can you send us the latest client agreement you'= re using so I can take a look and let you know my thoughts? On Wed, Sep 10, 2025 at 10:03=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Hi Steve, We have a returning client in Montreal who we believe = stole a caregiver from us 2 years ago (after 8 months of service). We inves= tigated and the client's spouse basically told us to sue them. This was= prior to our rebrand to TheKey=C2=A0in Canada, so I don't think they k= now it's the same company.=C2=A0 They're v= ery wealthy so we're inclined to take the business again but we wanted = to ask you if there was something we should perhaps alter in the contract t= o dissuade=C2=A0them from trying this again. Perhaps increasing the penalty= even further? Is there any scenario in which we would pursue a client for = doing this if the penalty was high enough? Open to= any other=C2=A0suggestions? Thanks Tim -- Tim Thomas = Head of Midwest &am= p; Canada Divisions |=C2=A0 TheKey Mobile: 514.591.9387 = --000000000000a86b65063e77ad9f--