--000000000000d78b0c063e77f900 Content-Type: multipart/alternative; boundary="000000000000d78b09063e77f9fe" --000000000000d78b09063e77f9fe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Steve, Here you go!! On Wed, Sep 10, 2025 at 3:46=E2=80=AFPM Steve Koyanagi wrote: > Joey, can you send us the latest client agreement you're using so I can > take a look and let you know my thoughts? > > On Wed, Sep 10, 2025 at 10:03=E2=80=AFAM Timothy Thomas w= rote: > >> Hi Steve, >> >> We have a returning client in Montreal who we believe stole a caregiver >> from us 2 years ago (after 8 months of service). We investigated and the >> client's spouse basically told us to sue them. This was prior to our >> rebrand to TheKey in Canada, so I don't think they know it's the same >> company. >> >> They're very wealthy so we're inclined to take the business again but we >> wanted to ask you if there was something we should perhaps alter in the >> contract to dissuade them from trying this again. Perhaps increasing the >> penalty even further? Is there any scenario in which we would pursue a >> client for doing this if the penalty was high enough? >> >> Open to any other suggestions? >> Thanks >> Tim >> >> -- >> >> *Tim Thomas* >> Head of Midwest & Canada Divisions | *TheKey* >> Mobile: 514.591.9387 >> [image: TheKey] >> > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000d78b09063e77f9fe Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Steve, Here you go!!=C2=A0 On Wed, Sep 10, 2025 at 3:46=E2=80=AFPM Steve Koyanagi < skoyanagi@thekey.com > wrote: Joey, can yo= u send us the latest client agreement you're using so I can take a look= and let you know my thoughts? On Wed, Sep 10, 2025 at 10:03=E2=80=AFAM Timo= thy Thomas < tt@thekey= .com > wrote: Hi Steve, We have a retu= rning client in Montreal who we believe stole a caregiver from us 2 years a= go (after 8 months of service). We investigated and the client's spouse= basically told us to sue them. This was prior to our rebrand to TheKey=C2= =A0in Canada, so I don't think they know it's the same company.=C2= =A0 They're very wealthy so we're inclined= to take the business again but we wanted to ask you if there was something= we should perhaps alter in the contract to dissuade=C2=A0them from trying = this again. Perhaps increasing the penalty even further? Is there any scena= rio in which we would pursue a client for doing this if the penalty was hig= h enough? Open to any other=C2=A0suggestions? Thanks Tim -- Tim Thomas Head of Midwest & Canada Divisions |=C2=A0 TheKey Mobile: 514.591.9387 <img src=3D"https://signature.