--000000000000dd538b0610e4fe72 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The internal WellSky/ClearCare support team is working with our ClearCare Partners to resolve the ongoing ClearCare issue. No further information is available at this time. Kind regards, Mike On Thu, Feb 1, 2024 at 11:28=E2=80=AFAM Mike Conner wrote: > Good day All, > > We regret to inform you that the ClearCare app is currently experiencing > degraded performance. As a result, users may encounter issues with the ap= p > not functioning as expected. Additionally, TheKey Family and Caregiver Ap= ps > may experience delays in updates to schedules. > > Our IT team has promptly escalated the issue to the vendor and is activel= y > monitoring the situation. Rest assured, we are working diligently to > resolve the issue as quickly as possible. We will provide updates as soon > as they become available. > > We sincerely apologize for any inconvenience this may cause and appreciat= e > your patience and understanding during this time. > > > Kind Regards, > *Mike Conner* > IT Manager - Services and Support > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > --000000000000dd538b0610e4fe72 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The internal WellSky/ClearCare suppor= t team is working with our ClearCare Partners to resolve the ongoing ClearC= are issue. No further information is available at this time.=C2=A0 = Kind regards, Mike=C2=A0 On Thu, Feb 1, 2024 at 11:= 28=E2=80=AFAM Mike Conner < mik= e.conner@thekey.com > wrote: Good day All, We regret to infor= m you that the ClearCare app is currently experiencing degraded performance= . As a result, users may encounter issues with the app not functioning as e= xpected. Additionally, TheKey Family and Caregiver Apps may experience dela= ys in updates to schedules. Our IT team has promptly escalated the i= ssue to the vendor and is actively monitoring the situation. Rest assured, = we are working diligently to resolve the issue as quickly as possible. We w= ill provide updates as soon as they become available. We sincerely a= pologize for any inconvenience this may cause and appreciate your patience = and understanding during this time. Kind Regards, Mike Conner IT Manag= er - Services and Support Contact IT Support 8am-9pm es= t @ (888)838-1955 =C2=A0| = =C2=A0 hca.freshdesk.com TheKey.com --000000000000dd538b0610e4fe72--