--00000000000085a31005e4b4c31c Content-Type: multipart/alternative; boundary="00000000000085a31005e4b4c31b" --00000000000085a31005e4b4c31b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, sometimes when people are calling, the call drops as soon as I hit the accept button. I would say 1-2 times a week roughly, different days/times. On Tue, Jul 26, 2022 at 8:49 AM Timothy Thomas wrote: > Are you still experiencing poor call quality? > > On Tue, Jul 26, 2022 at 7:19 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Good morning all, >> >> Office test results: >> [image: Screen Shot 2022-07-26 at 7.19.00 AM.png] >> >> On Fri, Jul 8, 2022 at 8:54 AM Timothy Thomas wrote: >> >>> Hey Taneshia, >>> >>> Can you run the same test from your cell phone connected to the office >>> network? >>> >>> Also how has the experience been on LTE? >>> >>> On Thu, Jul 7, 2022 at 3:26 PM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Will do -- Thanks for the tip! >>>> >>>> On Thu, Jul 7, 2022 at 3:25 PM John Andrew Hawkins >>>> wrote: >>>> >>>>> That is fantastic speed. I'd recommend submitting a ticket to >>>>> itsupport@thekey.com >>>>> >>>>> On Thu, Jul 7, 2022 at 12:24 PM Taneshia Persaud >>>> taneshia.persaud@thekey.com> wrote: >>>>> >>>>>> Hi John, >>>>>> >>>>>> My speed test: >>>>>> [image: Screen Shot 2022-07-07 at 3.09.06 PM.png] >>>>>> >>>>>> Sydney Liu also is experiencing similar issues this week. Here is he= r >>>>>> speed test: >>>>>> [image: unnamed.png] >>>>>> >>>>>> >>>>>> Best, >>>>>> >>>>>> Taneshia >>>>>> >>>>>> On Thu, Jul 7, 2022 at 2:55 PM John Hawkins >>>>>> wrote: >>>>>> >>>>>>> Taneshia, >>>>>>> Can you run a speedtest on your computer? >>>>>>> https://www.speedtest.net/ >>>>>>> >>>>>>> On Thu, Jul 7, 2022 at 11:50 AM Isabelle La wrote: >>>>>>> >>>>>>>> Yes, we can assist if bandwidth is the issue. I=E2=80=99ve CC-Ed J= ohn here >>>>>>>> who should be able to help you evaluate your current speeds and wh= at to >>>>>>>> increase it to. >>>>>>>> >>>>>>>> John - can you please assist their team with evaluating and >>>>>>>> increasing bandwidth? >>>>>>>> >>>>>>>> On Thu, Jul 7, 2022 at 11:44 AM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hi Isabelle. >>>>>>>>> >>>>>>>>> I spoke with Taneshia this morning who has been experiencing many >>>>>>>>> call drops with 8X8 when in the office. I know this is common wit= h VOIP >>>>>>>>> systems and can possibly be corrected with higher bandwidth or be= tter wifi >>>>>>>>> equipment. Is this something that you can assist with for our Tor= onto >>>>>>>>> office? >>>>>>>>> >>>>>>>>> Thanks >>>>>>>>> Tim >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Tim Thomas >>>>>>>>> Head of Canada Division >>>>>>>>> *Please note my email has changed:* >>>>>>>>> tt@TheKey.com >>>>>>>>> (514) 591-9387 >>>>>>>>> TheKey.com >>>>>>>>> [image: TheKey] >>>>>>>>> >>>>>>>> -- >>>>>>>> -- >>>>>>>> *Isabelle La * >>>>>>>> Project Management, IT Dept. >>>>>>>> *