Re: Call Quality

Good morning all,

Absolutely, I will send the results when I do.

Apparently Rogers is experiencing a Canada wide outage? Taylor, Sydney & I
don't have cell service. Wifi calling isn't working either.

Best,

Taneshia

On Fri, Jul 8, 2022 at 8:54 AM Timothy Thomas <tt@thekey.com> wrote:

> Hey Taneshia,
>
> Can you run the same test from your cell phone connected to the office
> network?
>
> Also how has the experience been on LTE?
>
> On Thu, Jul 7, 2022 at 3:26 PM Taneshia Persaud <
> taneshia.persaud@thekey.com> wrote:
>
>> Will do -- Thanks for the tip!
>>
>> On Thu, Jul 7, 2022 at 3:25 PM John Andrew Hawkins <jhawkins@thekey.com>
>> wrote:
>>
>>> That is fantastic speed. I'd recommend submitting a ticket to
>>> itsupport@thekey.com
>>>
>>> On Thu, Jul 7, 2022 at 12:24 PM Taneshia Persaud <
>>> taneshia.persaud@thekey.com> wrote:
>>>
>>>> Hi John,
>>>>
>>>> My speed test:
>>>> [image: Screen Shot 2022-07-07 at 3.09.06 PM.png]
>>>>
>>>> Sydney Liu also is experiencing similar issues this week. Here is her
>>>> speed test:
>>>> [image: unnamed.png]
>>>>
>>>>
>>>> Best,
>>>>
>>>> Taneshia
>>>>
>>>> On Thu, Jul 7, 2022 at 2:55 PM John Hawkins <john.hawkins@thekey.com>
>>>> wrote:
>>>>
>>>>> Taneshia,
>>>>> Can you run a speedtest on your computer?
>>>>> https://www.speedtest.net/
>>>>>
>>>>> On Thu, Jul 7, 2022 at 11:50 AM Isabelle La <ila@thekey.com> wrote:
>>>>>
>>>>>> Yes, we can assist if bandwidth is the issue. I’ve CC-Ed John here
>>>>>> who should be able to help you evaluate your current speeds and what to
>>>>>> increase it to.
>>>>>>
>>>>>> John - can you please assist their team with evaluating and
>>>>>> increasing bandwidth?
>>>>>>
>>>>>> On Thu, Jul 7, 2022 at 11:44 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Isabelle.
>>>>>>>
>>>>>>> I spoke with Taneshia this morning who has been experiencing many
>>>>>>> call drops with 8X8 when in the office. I know this is common with VOIP
>>>>>>> systems and can possibly be corrected with higher bandwidth or better wifi
>>>>>>> equipment. Is this something that you can assist with for our Toronto
>>>>>>> office?
>>>>>>>
>>>>>>> Thanks
>>>>>>> Tim
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>> --
>>>>>> --
>>>>>> *Isabelle La *
>>>>>> Project Management, IT Dept.
>>>>>> * Please note my email has changed: *
>>>>>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>>>>>> Direct: 650-231-5733
>>>>>> Fax: 919-377-9020
>>>>>>
>>>>>>         TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>