--0000000000001c9e3105e34b0027 Content-Type: multipart/alternative; boundary="0000000000001c9e3005e34b0026" --0000000000001c9e3005e34b0026 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes Roger's is out country wide. It will definitely create problems today. It happens far too often for Roger's. -cheryl On Fri., Jul. 8, 2022, 10:06 a.m. Taneshia Persaud, wrote: > Good morning all, > > Absolutely, I will send the results when I do. > > Apparently Rogers is experiencing a Canada wide outage? Taylor, Sydney & = I > don't have cell service. Wifi calling isn't working either. > > Best, > > Taneshia > > On Fri, Jul 8, 2022 at 8:54 AM Timothy Thomas wrote: > >> Hey Taneshia, >> >> Can you run the same test from your cell phone connected to the office >> network? >> >> Also how has the experience been on LTE? >> >> On Thu, Jul 7, 2022 at 3:26 PM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Will do -- Thanks for the tip! >>> >>> On Thu, Jul 7, 2022 at 3:25 PM John Andrew Hawkins >>> wrote: >>> >>>> That is fantastic speed. I'd recommend submitting a ticket to >>>> itsupport@thekey.com >>>> >>>> On Thu, Jul 7, 2022 at 12:24 PM Taneshia Persaud >>> taneshia.persaud@thekey.com> wrote: >>>> >>>>> Hi John, >>>>> >>>>> My speed test: >>>>> [image: Screen Shot 2022-07-07 at 3.09.06 PM.png] >>>>> >>>>> Sydney Liu also is experiencing similar issues this week. Here is her >>>>> speed test: >>>>> [image: unnamed.png] >>>>> >>>>> >>>>> Best, >>>>> >>>>> Taneshia >>>>> >>>>> On Thu, Jul 7, 2022 at 2:55 PM John Hawkins >>>>> wrote: >>>>> >>>>>> Taneshia, >>>>>> Can you run a speedtest on your computer? >>>>>> https://www.speedtest.net/ >>>>>> >>>>>> On Thu, Jul 7, 2022 at 11:50 AM Isabelle La wrote: >>>>>> >>>>>>> Yes, we can assist if bandwidth is the issue. I=E2=80=99ve CC-Ed Jo= hn here >>>>>>> who should be able to help you evaluate your current speeds and wha= t to >>>>>>> increase it to. >>>>>>> >>>>>>> John - can you please assist their team with evaluating and >>>>>>> increasing bandwidth? >>>>>>> >>>>>>> On Thu, Jul 7, 2022 at 11:44 AM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Hi Isabelle. >>>>>>>> >>>>>>>> I spoke with Taneshia this morning who has been experiencing many >>>>>>>> call drops with 8X8 when in the office. I know this is common with= VOIP >>>>>>>> systems and can possibly be corrected with higher bandwidth or bet= ter wifi >>>>>>>> equipment. Is this something that you can assist with for our Toro= nto >>>>>>>> office? >>>>>>>> >>>>>>>> Thanks >>>>>>>> Tim >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> Tim Thomas >>>>>>>> Head of Canada Division >>>>>>>> *Please note my email has changed:* >>>>>>>> tt@TheKey.com >>>>>>>> (514) 591-9387 >>>>>>>> TheKey.com >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>> -- >>>>>>> -- >>>>>>> *Isabelle La * >>>>>>> Project Management, IT Dept. >>>>>>> * Please note my email has changed: * >>>>>>> ila@thekey.com >>>>>>> Direct: 650-231-5733 >>>>>>> Fax: 919-377-9020