--000000000000c03c5d0607756b13 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Let me know @Mark Warner @Joey Taylor if you need me to hop on a call as well. Thanks! GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Wed, Oct 11, 2023 at 11:47=E2=80=AFAM Timothy Thomas wro= te: > Joey connect with Mark if you have any additional concerns, otherwise I > think we should pull the trigger here. > > On Wed, Oct 11, 2023 at 1:24=E2=80=AFPM Mark Warner > wrote: > >> We can sure have another meeting, but all that the Intake change amounts >> to is ... >> >> - Callers who press option 1 during Closed hours ONLY will be forwarded >> directly to Frax rather than ringing the On-Call group as it is today. >> - Frax staff will have those direct numbers to each Lead group in cases >> where they might need to escalate a call. >> >> When you give me the go, I will make the changes during OPEN hours so >> that once CLOSED hours occur (including weekends and holidays), the >> described new call flow will activate. Again, please feel free to sched= ule >> a meeting if you'd like to talk a little more about it. >> >> Thanks! >> >> On Wed, Oct 11, 2023 at 12:09=E2=80=AFPM Joey Taylor >> wrote: >> >>> We are good to go!! >>> Would it be possible to do 1 more quick 10 meeting so I can fully >>> understand how the call process will go. >>> >>> Thanks, >>> >>> On Tue, Oct 10, 2023 at 9:26=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Mark, >>>> >>>> Yes I believe we are all set. I'll let @Joey Taylor >>>> make the final call. >>>> >>>> Thanks >>>> Tim >>>> >>>> On Mon, Oct 9, 2023 at 12:12=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> Hi all! Are we still on for tomorrow? If so, what time are we >>>>> thinking we want to make the changes? I have received the Intake DID= s from >>>>> the Call Center staff so I am ready to go. Below is a reminder of al= l the >>>>> new Lead groups we created for the Call Center to get a hold of the >>>>> appropriate folks. Thanks! >>>>> >>>>> *Calgary* >>>>> Lead group: Calgary Lead Group (Frax) - x800017 >>>>> Direct #: 408-669-2156 >>>>> Fwds to: Calgary-Winnipeg On-Call - x800995 >>>>> >>>>> *Vancouver* >>>>> Lead group: Vancouver Lead Group (Frax) - x1530006 >>>>> Direct #: 408-642-6774 >>>>> Fwds to: West Vancouver On-Call - x1530995 >>>>> >>>>> *Montreal* >>>>> Lead Group: Montreal Lead Group (Frax) - x1070013 >>>>> Direct #: 408-669-5601 >>>>> Fwds to: Montreal English On-Call - x1070055 >>>>> >>>>> *Ontario* >>>>> Lead Group: Ontario Lead Group (Frax) - x1410004 >>>>> Direct Number: 408-709-3392 >>>>> Fwds to: Ontario On-Call - x1410995 >>>>> >>>>> *Winnipeg* >>>>> Lead Group: Winnipeg Lead Group (Frax) - x590003 >>>>> Direct #: 408-669-5940 >>>>> Fwds to: Calgary-Winnipeg On-Call - x800995 >>>>> >>>>> On Thu, Oct 5, 2023 at 3:35=E2=80=AFPM Timothy Thomas = wrote: >>>>> >>>>>> Ok Tuesday it is! >>>>>> >>>>>> On Thu, Oct 5, 20