This is a multipart message in MIME format. ------=_NextPart_000_003D_01D9EC69.DBC4CF90 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning, =20 My understanding is that we will negotiate the balance. This is based on = conversations I have had with @Ali Malik = however, I would like him to chime in on that. =20 Gerard =20 From: Steve Koyanagi =20 Sent: Wednesday, September 20, 2023 6:17 PM To: gerard.draetta@thekey.com; Tammi Franzese = Cc: Timothy Thomas ; Ali Malik Subject: Re: FW: Helen St. Pierre =20 Looping in our new paralegal Tammi as she will help spearhead legal = collections. Perhaps we respond with something along the following: "While we are unable to locate a contract, we've provided evidence that = the services were accepted by your client and therefore payment is due = to us for services rendered. At this time, we are willing to accept = _______ amount in order to settle this account?" =20 Tim/Gerard, are you open to a lower amount than the 96 to attempt to = resolve this? Thoughts? =20 =20 On Wed, Sep 20, 2023 at 2:36=E2=80=AFPM > wrote: Good afternoon, =20 As previously discussed, I have supplied Lisa Quesnelle with the care = logs and notes. However, Lisa most recent email continually asks for a = copy of the contract. I have stopped short of telling her that we = don=E2=80=99t have it, but I have asked her that in absence of it, are = you unwilling to negotiate a settlement. Despite validating that = services were performed and accepted she has informed me that since we = rejected her $30K offer to settle, MS Pierre=E2=80=99s financial advisor = will not release any funds or negotiate further without seeing it. = Please let me know how you would like me to proceed =20 Gerard =20 From: Timothy Thomas >=20 Sent: Wednesday, August 23, 2023 12:42 PM To: gerard.draetta@thekey.com =20 Cc: Steve Koyanagi = >; Ali Malik > Subject: Re: FW: Helen St. Pierre =20 Thank you both! =20 On Wed, Aug 23, 2023 at 11:54=E2=80=AFAM > wrote: Understood, I will take it from here.=20 =20 From: Steve Koyanagi = >=20 Sent: Wednesday, August 23, 2023 11:45 AM To: gerard.draetta@thekey.com =20 Cc: Timothy Thomas >; Ali Malik = > Subject: Re: FW: Helen St. Pierre =20 I don't see the need to highlight that fact on our end (although it is = implied when we don't provide it). Let's just be definitive in our = response that services were performed/accepted by the client as = established by the care logs/notes. =20 On Wed, Aug 23, 2023 at 8:09=E2=80=AFAM > wrote: Steve/Thomas, =20 Good morning. With your approval, I am going to send the care logs and = notes to Lisa Quesnelle as proof of services performed. In a previous = email it was mentioned that we should come clean with the fact that we = do not have a signed agreement in hand. Is this something that you would = want me to put in the email to Lisa or hold off on saying it. Please let = me know as I will wait on your response prior to sending anything. =20 Ge