Re: Anne & John Kiis (Montreal) - Payment & Invoicing Review - [#701840]

----==_mimepart_65f995ed42f70_1c53fbfa4cda9f8315805f5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey,=C2=A0 I sent an email with the explanation of why the charge= was run so late - Vashon missed it and Cynthia ran it to collect on bala= nce owed. =C2=A0Email I sent to Veronique shown below.=C2=A0 Anne= & John Kiis (Montreal) - February Payment John Janig= a 9:39=E2=80=AFAM (0 minutes ago) = to=C2=A0fafane2b Hello Veronique,=C2=A0 The payment for An= ne and John Kiis that was taken on February 20th was processed for a miss= ed invoice shown below. =C2=A0Our accounting department did miss the init= ial charge. =C2=A0 Please call me directly at 408-647-7538 to discuss f= urther and sorry for the confusion.=C2=A0 Invoice 12/12/2023 51361 = Kiis Anne & John 1kiisu@gmail.com 01/11/2024 CC 1,310.72 Joh= n Janiga =E2=80=8BSenior Accounts Receivable Specialist = Thanks,=C2=A0 John Janiga = = On Mon, 18 Mar at 3:53 PM , JosephTaylor wrote: Hey John, Can you send her an email,=C2=A0f= afane2b@hotmail.com You can give her your direct line there and hopefully= that way she will stop calling and emailing us. Thanks,=C2=A0 = = = = On Mon, Mar 18, 2024 at 3:46=E2=80=AFPM John Janiga = wrote: = = = = = Hi Joey,=C2=A0 = = I called and left a VM with the number provided. Veronique can call me d= irect at 408-647-7538 which was also left with my message.=C2=A0 = = Thanks,=C2=A0 = = John Janiga = = = = = = = On Mon, 18 Mar at 3:40 PM , JosephTaylor wrote: Good Afternoon, We just received another ca= ll from Veronique. Cna someone please confirm this will get done. Thank = you,=C2=A0 = = = On Fri, Mar 15, 2024 at 3:20=E2=80=AFPM Joey Taylor wrote: = = = Good Afternoon, I received a voicemail from the power of attorney for c= lients Anne & John Kiis for the Montreal office. She is claiming the fami= ly was charged $1,310.72 dated on Feb 20th, 2024. They stopped services o= n January 21st, 2024 so she is confused. Would someone be able to call h= er and explain what happened here (what the charge was for).=C2=A0Her nam= e is Veronique and she can be reached at 514-647-7795. = Thank you, = Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = -- Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = -- Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_65f995ed42f70_1c53fbfa4cda9f8315805f5 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey,=C2=A0 I sent an email with the explanation of why the charge w= as run so late - Vashon missed it and Cynthia ran it to collect on balanc= e owed. =C2=A0Email I sent to Veronique shown below.=C2=A0 = <div style=3D"background-image: inherit; background-position: inherit; ba= ckground-size: inherit; background-repeat: inherit; background-attachment= : inherit; background-origi