Re: Why did I get an email today saying my October bill is past due? - [#1007559]

From
Carol Pawluk <cpawluk@shaw.ca>
To
Lito Delapena <billing@thekey.com>
CC
tt@thekey.com, lito.delapena@thekey.com, bboxall@thekey.com, dfancy@thekey.com, billing@thekey.com
Date
Mon, 2 Dec 2024 14:42:18 -0600
Folder
INBOX
--Apple-Mail-134B7737-B8BF-4120-8A45-6E9A1AC61F82 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Lito I appreciate your efforts to correct this mistake. I sure hope it doesn=E2=80= =99t happen again.=20 No idea when the Canadian mail strike will end.=20 Thanks Carol Sent from my iPhone > On Dec 2, 2024, at 2:36=E2=80=AFPM, Lito Delapena wro= te: >=20 > =EF=BB=BF > Hi Carol, >=20 > Thank you for the confirmation of payment, We have debited the $1267.55 fr= om your account on file. Thank you so much for patience while we got this c= orrected, hope that the mail strike ends soon! >=20 > Thanks,=20 >=20 >=20 > Lito Delapena > Manager Customer Contact & Collections Center >=20 >=20 > On Mon, 2 Dec at 2:25 PM , 158166 'Jim' James Henderson w= rote:=20 > Sent from my iPhone >=20 > On Dec 2, 2024, at 1:14=E2=80=AFPM, Lito Delapena wro= te: > Hi Lito > Please debit Jim=E2=80=99s and my account $1267.55 >=20 > I will wait for the invoice marked Paid to be emailed to me.=20 >=20 > Thanks > =EF=BB=BFCarol >=20 > Hi Carol, >=20 > Just forwarded over the Invoice totaling $1,267.55 via versapay and also a= ttached a copy here for your reference. Once you confirm receipt we will cha= rge the remaining amount and send you over a copy with the Paid stamp. >=20 > Thanks,=20 >=20 > Lito Delapena > Manager Customer Contact & Collections Center >=20 >=20 > > 1007559:611100 > --Apple-Mail-134B7737-B8BF-4120-8A45-6E9A1AC61F82 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Lito I appreciate you= r efforts to correct this mistake. I sure hope it doesn=E2=80=99t happen aga= in.&nbsp; No idea when the Canadian mail strike wil= l end.&nbsp; Thanks Carol Sent from my iPhone On Dec 2, 2024, at 2:36=E2=80=AFPM, Lito= Delapena &lt;billing@thekey.com&gt; wrote: =EF=BB=BF Hi Carol, Thank you for the confirmation of payment, We have debited t= he $1267.55 from &nbsp;your &nbsp;account on file. Thank you so much for pat= ience while we got this corrected, hope that the mail strike ends soon! Thanks,&nbsp; Lito Delapena Manager&nbsp; Customer Contact &amp; Collections Center On Mon,= 2 Dec at 2:25 PM , 158166 'Jim' James Henderson &= lt;cpawluk@shaw.ca&gt; wrote:&nbsp; Sent from my iPhone On Dec 2, 2024, at 1:14=E2=80=AFPM, Lito Delapena &lt;billing@thekey.co= m&gt; wrote: Hi Lito Please debit Jim=E2=80=99s and my account $1267.55 I will wait for the invoice marked Paid to be emailed to me= .&nbsp; Thanks =EF=BB=BFCarol Hi Carol, Just forwarded over the Invoice totaling $1,267.55 via versapay and also= attached a copy here for your reference. Once you confirm receipt we will c= harge the remaining amount and send you over a copy with the Paid stamp. Thanks,&nbsp; Lito Delapena <span style=3D"color: rgb(34, 34, 34); font-family: Arial, Helvetica, sa

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