Hi there
Is it possible we got back to you going through me for outstanding invoices
as it looks like many of them were never received by VCH and they are
brimming frustrated with us.
We are looking at doing invoicing differently in order to align more with
them but until then let me try to do the research for outstanding invoices
so we are sure they have been received by the VCH accounting team.
Let me know
Sharon
Sharon, Speirs
General Manager
Vancouver, BC
Office: 778.279.3634
sspeirs@thekey.com
TheKey.ca <https://thekey.ca/>
[image: TheKey]
---------- Forwarded message ---------
From: NS CSIL Clerks <NSCSILClerks@vch.ca>
Date: Mon, Jul 15, 2024 at 2:00 PM
Subject: issues with invoicing
To: Sharon Speirs <sspeirs@thekey.com>
CC: Stephanie Fuston <billing@thekey.com>
Hi Sharon,
I was going to bring to your attention that it has been several weeks that
we receive emails from Michelle Hudgins regarding the ‘outstanding
invoices’ which when I look for them in our records it shows we never
receive them. The issue started with your new system as we barley had this
problem with your invoicing before.
Those emails containing ‘outstanding invoices’ cause us to spend time to
look for the invoices in our database that we never received and takes up
time from our work hours.
Just as a feedback, ‘The Key’ new system makes dealing with your invoices
challenging recently.( missing invoices and splinting the shift service
hours, and adding extra sheet as ‘Aging summary” which is no use to us,
only extra printing and dicarding).
My suggestion is that if it is possible to be checked with The Key
billing department to see if the invoice they are asking for the overdue
payment has been sent to us in the first place.
Best Regards,
*Nasrin Honardoost*
*Vancouver Coastal Health*
Program Support /CSIL Clerks
132 W. Esplanade, 5th Floor
North Vancouver, BC V7M 1A2
Tel: 604 983 6844
nscsilclerks@vch.ca