Re: *Action Needed* Clocking In Caregivers

I think some of the care givers may have issues with the clock ins or the
app on their phone. I should have added that to my report. It is usually
repeat people. Also I have had some issues when I add a shift if I forget
to “untick” the caregiver confirmation box that seems to cause problems
even if re put it in and untick it.

I can fix this though and get them to use it properly. Or have an
ambassador follow up.
Thank you, Jamie
On Tue, Feb 28, 2023 at 6:21 PM Jamie Currie <jamie.currie@thekey.com>
wrote:

> Read and understood.
>
> On Tue, Feb 28, 2023 at 11:10 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Thanks Mina.
>>
>> On Tue, Feb 28, 2023 at 2:09 PM Mina Levy <mina.levy@thekey.com> wrote:
>>
>>> Thank you for the update, seeing our Montreal stats definitely
>>> encourages to get more caregivers to understand and use the app
>>> on a regular basis.
>>>
>>> Kind regards.
>>>
>>>
>>>
>>> Mina Levy <https://twitter.com/hcamontreal>
>>> <https://www.facebook.com/HCAGreaterMTL>
>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>
>>> *Gérante du Personnel** Staffing Manager*
>>>
>>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>>
>>> mina.levy@homecareassistance.com <nmoreau@homecareassistance.com> |
>>> Homecareassistancemontreal.ca
>>> <https://www.homecareassistancemontreal.ca/>
>>>
>>>
>>> On Tue, Feb 28, 2023 at 12:15 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Good morning On-Call Managers,
>>>>
>>>> I met with Chuck today to discuss our goal of hitting 90% compliance on
>>>> caregiver connect app adoption. We're making great progress but it has been
>>>> noted that our compliance is slightly lower on weekends. This can be due to
>>>> a number of factors but we're relying on you to assist us with this
>>>> project. On the screenshots below, you will see that the first stats are
>>>> based on the date range of Feb 20th to 24th and the second screenshot is
>>>> for this past weekend the 25th and 26th. Each office sees between a 2% and
>>>> 4% drop on weekends.
>>>>
>>>> We know you're busy on the weekends but please do all you can to
>>>> encourage compliance and if certain caregivers are struggling, take note of
>>>> their names and communicate this to their local caregiver ambassador so
>>>> they can follow up with additional training. - Thank you and let me know if
>>>> you have any questions.
>>>> [image: Screenshot 2023-02-28 at 11.28.31 AM.png]
>>>> [image: Screenshot 2023-02-28 at 11.27.25 AM.png]
>>>> On Tue, Feb 7, 2023 at 2:34 PM Charles Terlesky <
>>>> cterlesky@homecareassistance.com> wrote:
>>>>
>>>>> Hi On-Call Specialists,
>>>>>
>>>>> I am Canada's Regional Caregiver Ambassador for those who haven't met
>>>>> me. I just wanted to let you know about some issues we are having with the
>>>>> utilization of the caregiver app. The main goal is to have all of our
>>>>> caregivers using the caregiver app full-time, all the time.
>>>>>
>>>>> We are seeing more caregivers manually clocked in by "On-Call" and
>>>>> "Weekend" staff. *Please encourage every caregiver asking to get
>>>>> clocked in, to use the app first**.* The best way to approach this is
>>>>> to let the caregivers know that they must clock in on *their app
>>>>> first,* and you will adjust it on the back end. They can clock out
>>>>> from anywhere - they need to select an option for why they are clocking out
>>>>> late.
>>>>>
>>>>> If a caregiver is reporting an app issue, you can email *app-support@thekey.com
>>>>> <app-support@thekey.com>. Please include the caregiver's name, time, date
>>>>> and the issue. *I have also attached the caregiver app training
>>>>> slides to help you communicate.
>>>>>
>>>>> Please let me know if you need additional training to use the app, and
>>>>> I will arrange support for you.
>>>>>
>>>>> Thank you for your attention to this matter. Please let me know if you
>>>>> have any questions.
>>>>>
>>>>> Regards,
>>>>> Chuck
>>>>>
>>>>> --
>>>>> Chuck Terlesky B.A., CCPE
>>>>> General Manager/Regional Caregiver Ambassador for Canada
>>>>> Home Care Assistance Calgary
>>>>> Home Care Assistance Winnipeg
>>>>> Office Calgary:   403-301-3777
>>>>> Office Winnipeg: 204-489-6000
>>>>> 37 Richard Way SW, Unit 305
>>>>> <https://www.google.com/maps/search/37+Richard+Way+SW,+Unit+305+Calgary,+AB.+T3E+7M8?entry=gmail&source=g>
>>>>> Calgary, AB. T3E 7M8
>>>>> <https://www.google.com/maps/search/37+Richard+Way+SW,+Unit+305+Calgary,+AB.+T3E+7M8?entry=gmail&source=g>
>>>>>
>>>>> HomeCareAssistanceCalgary.ca
>>>>> HCAWinnipeg.ca
>>>>> Click Here <https://linktr.ee/hcacalgary> For Information
>>>>> ---
>>>>> Read Our Testimonials
>>>>> <http://HomeCareAssistanceCalgary.ca#testimonials>
>>>>> Join Our Newsletter
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>>>>>
>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>> (514) 591-9387
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>