--000000000000cafbff05f5cd5ecc Content-Type: multipart/alternative; boundary="000000000000cafbfe05f5cd5ecb" --000000000000cafbfe05f5cd5ecb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Read and understood. On Tue, Feb 28, 2023 at 11:10 AM Timothy Thomas wrote: > Thanks Mina. > > On Tue, Feb 28, 2023 at 2:09=E2=80=AFPM Mina Levy = wrote: > >> Thank you for the update, seeing our Montreal stats definitely encourage= s >> to get more caregivers to understand and use the app >> on a regular basis. >> >> Kind regards. >> >> >> >> Mina Levy >> >> >> >> *G=C3=A9rante du Personnel** Staffing Manager* >> >> Tel: 514.907.5065 | Fax: 514.221.4265 >> >> mina.levy@homecareassistance.com | >> Homecareassistancemontreal.ca >> >> >> >> On Tue, Feb 28, 2023 at 12:15=E2=80=AFPM Timothy Thomas = wrote: >> >>> Good morning On-Call Managers, >>> >>> I met with Chuck today to discuss our goal of hitting 90% compliance on >>> caregiver connect app adoption. We're making great progress but it has = been >>> noted that our compliance is slightly lower on weekends. This can be du= e to >>> a number of factors but we're relying on you to assist us with this >>> project. On the screenshots below, you will see that the first stats ar= e >>> based on the date range of Feb 20th to 24th and the second screenshot i= s >>> for this past weekend the 25th and 26th. Each office sees between a 2% = and >>> 4% drop on weekends. >>> >>> We know you're busy on the weekends but please do all you can to >>> encourage compliance and if certain caregivers are struggling, take not= e of >>> their names and communicate this to their local caregiver ambassador so >>> they can follow up with additional training. - Thank you and let me kno= w if >>> you have any questions. >>> [image: Screenshot 2023-02-28 at 11.28.31 AM.png] >>> [image: Screenshot 2023-02-28 at 11.27.25 AM.png] >>> On Tue, Feb 7, 2023 at 2:34=E2=80=AFPM Charles Terlesky >> cterlesky@homecareassistance.com> wrote: >>> >>>> Hi On-Call Specialists, >>>> >>>> I am Canada's Regional Caregiver Ambassador for those who haven't met >>>> me. I just wanted to let you know about some issues we are having with= the >>>> utilization of the caregiver app. The main goal is to have all of our >>>> caregivers using the caregiver app full-time, all the time. >>>> >>>> We are seeing more caregivers manually clocked in by "On-Call" and >>>> "Weekend" staff. *Please encourage every caregiver asking to get >>>> clocked in, to use the app first**.* The best way to approach this is >>>> to let the caregivers know that they must clock in on *their app >>>> first,* and you will adjust it on the back end. They can clock out >>>> from anywhere - they need to select an option for why they are clockin= g out >>>> late. >>>> >>>> If a caregiver is reporting an app issue, you can email *app-support@t= hekey.com >>>> . Please include the caregiver's name, time, d= ate >>>> and the issue. *I have also attached the caregiv