Re: Pricing Increase Implementation

These are the two clients I did not see an increase for in the data. Let me
know if there are exceptions, though:

Client Name
Kitty Chiu
Rita King
I have attached a proposed list of rate increases for the clients I could
find that were tagged in the Mavencare acquisition in Clearcare. The
methodology was to increase the rates that are lower than market/on lower
margins with a higher percentage. Let me know your thoughts/if the
population is larger than what I have included.

On Mon, Dec 5, 2022 at 8:34 AM Benjamin Lewis <benjamin.lewis@thekey.com>
wrote:

> I will audit Canada and provide the Mavencare data today to you.
> Apologies. Angie has been doing her part trying to get this through, but it
> lies on me.
>
> On Mon, Dec 5, 2022 at 8:30 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Hi Ben,
>>
>> Following up on this increase audit for Canada. Also any news on the
>> price increase data for Mavencare clients?
>>
>> Thank you
>> Tim
>>
>> On Tue, Nov 29, 2022 at 6:56 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Ben,
>>>
>>> Was Canada included in the audit?
>>>
>>> On Tue, Nov 29, 2022 at 2:03 AM Benjamin Lewis <
>>> benjamin.lewis@thekey.com> wrote:
>>>
>>>> Hello all,
>>>>
>>>> See attached for the clients who I do not show have been implemented as
>>>> of 11/21's rates. Let me know if you have any questions.
>>>>
>>>> On Mon, Nov 28, 2022 at 8:16 AM Benjamin Lewis <
>>>> benjamin.lewis@thekey.com> wrote:
>>>>
>>>>> Yes, I will produce that and distribute today.
>>>>>
>>>>> On Mon, Nov 28, 2022 at 8:01 AM Melissa Reyes <
>>>>> melissa.reyes@thekey.com> wrote:
>>>>>
>>>>>> Hi Ben,
>>>>>>
>>>>>> Can we get an updated report ran to ensure all rate changes have been
>>>>>> captured?
>>>>>>
>>>>>> Thank you,
>>>>>> Melissa
>>>>>>
>>>>>> On Wed, Nov 16, 2022 at 7:21 AM Tricia Strite <tstrite@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Thank you. the NE area has been updated.
>>>>>>>
>>>>>>> On Mon, Nov 14, 2022 at 6:15 PM Benjamin Lewis <
>>>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hello all,
>>>>>>>>
>>>>>>>> Thank you for your continued support here. To help ensure there
>>>>>>>> isn't any gap in implementation, I pulled the rate information from last
>>>>>>>> week for those clients that should have an effective date of 11/7. In the
>>>>>>>> attached, I have done my best to help call out any potential issues.
>>>>>>>>
>>>>>>>> From a high-level, I broke out the clients into 4 categories. 2
>>>>>>>> require no action (Increase Applied and Deactivated) as I either see the
>>>>>>>> clients have the rates updated correctly or the client deactivated prior to
>>>>>>>> the end of the week. The other two require your team's attention:
>>>>>>>>
>>>>>>>> *No Increase Applied - represents the clients who do not show an
>>>>>>>> increase to their rate.*
>>>>>>>> *No Rates - The client did not have any hours billed, and therefore
>>>>>>>> are unable to be confirmed.*
>>>>>>>>
>>>>>>>> Row Labels Increase Applied No Increase Applied No Rates
>>>>>>>> Deactivated Grand Total
>>>>>>>> N East 92 43 38 11 184
>>>>>>>> Northwest 107 32 19 26 184
>>>>>>>> S East 123 18 6 16 163
>>>>>>>> Southwest 120 86 29 28 263
>>>>>>>> Grand Total 442 179 92 81 794
>>>>>>>> I have included tabs in the attachment that include the specific
>>>>>>>> clients for each of these two groups. While doing some quality checks on
>>>>>>>> the data, I do see that some of these clients were updated today (and all
>>>>>>>> data I have is as of 11/13), so no action is needed in those cases. But
>>>>>>>> mainly want to make sure that your teams are reviewing clients who had
>>>>>>>> communication go out and might not have been caught yet for the week of
>>>>>>>> 11/7.
>>>>>>>>
>>>>>>>> Please reach out with any questions.
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Nov 2, 2022 at 9:36 PM Benjamin Lewis <
>>>>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Hi all,
>>>>>>>>>
>>>>>>>>> Thank you to everyone for all of the help with responding to the
>>>>>>>>> various inquiries I have received back from clients after emails and
>>>>>>>>> letters were distributed (and for the help with the ones I'm sure I didn't
>>>>>>>>> hear about).
>>>>>>>>>
>>>>>>>>> We are approaching the implementation date of the rates, so I want
>>>>>>>>> to ensure all teams are on track to get rates updated in Clearcare and to
>>>>>>>>> provide an adjustment to effective dates that was made to a small portion
>>>>>>>>> of letters.
>>>>>>>>>
>>>>>>>>> In the tracking spreadsheet here:
>>>>>>>>> https://docs.google.com/spreadsheets/d/1KAYFq0_tNk1oWUL9Y-ZPS0wxglB2iwxK3WL2nxY7gjk/edit#gid=1683091659
>>>>>>>>>
>>>>>>>>> I have updated *column A* with a column for you and your teams to
>>>>>>>>> indicate clients where exceptions were made to retain the client after
>>>>>>>>> letters and emails went out. Please mark those clients with a 'x'.
>>>>>>>>>
>>>>>>>>> *Column B *has been updated with the *effective date communicated
>>>>>>>>> to the clients*. There are a few cases *where there was no email
>>>>>>>>> to send the letter to or emails that kicked back as undeliverable the
>>>>>>>>> effective date of those cases were changed to 11/21 to allow for proper
>>>>>>>>> mailing time per our legal team. *I have called out those clients
>>>>>>>>> specifically with an updated effective date in column B, or you can
>>>>>>>>> reference who they are in this folder:
>>>>>>>>> https://drive.google.com/drive/folders/1XabDMOXw2yYYocEHxLrSUyT6M90lH1R2?usp=sharing
>>>>>>>>>
>>>>>>>>> I am updating the other folder of PDFs to remove this population
>>>>>>>>> to avoid confusion, but please don't hesitate to reach out if you want to
>>>>>>>>> confirm any of the rates/effective dates/etc.
>>>>>>>>>
>>>>>>>>> As I mentioned in our meetings, I do encourage you to continue to
>>>>>>>>> communicate these rate changes to any important clients in the population.
>>>>>>>>> While I can confirm all communication has gone out, you never know if
>>>>>>>>> emails go to spam or letters are accidentally tossed for some individuals.
>>>>>>>>>
>>>>>>>>> Again, please reach out with any questions/issues and thank you
>>>>>>>>> for all of your collaboration on this.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Ben Lewis
>>>>>>>>> Director, Analytics and Reporting
>>>>>>>>> benjamin.lewis@TheKey.com <Ben.Lewis@TheKey.com>
>>>>>>>>> (858) 945-4975
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tricia Strite
>>>>>>> Regional Staffing Team Manager
>>>>>>> The Key of MD/DC/VA
>>>>>>> Office: 301-228-2200
>>>>>>> Direct: 301-514-1345
>>>>>>> Fax: 301-654-1387
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Melissa Reyes*
>>>>>> Head of Southwest Division(916)743-0530
>>>>>>
>>>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>> (514) 591-9387
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>