--Apple-Mail-C61342A0-12E2-46D6-A175-26E80D652395 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Chuck, I spoke with Cheryl earlier and will double check on this tonight. If you lo= ok at the invoice it says the client overpaid $110, it does not say they owe= that amount. But I'll confirm tonight if it was a typo or if they were over= charged $110.=20 With regards to Fewer, her email is regarding the last two invoices. It appe= ars, if you pull up those two invoices, that everything is correct. The one m= ost recent invoice was more than normal because she had us do live-in care o= ver the Labour Day weekend. I'm not sure exactly what the issue is there. Do= you want to reach out to her to make sure she received and viewed the invoi= ces?=20 Thanks, Lindsey Sent from my iPhone > On Sep 21, 2022, at 2:26 PM, Chuck Terlesky wrote: >=20 > =EF=BB=BF > Hi Lindsey, >=20 > Below are two different billing issues with a couple of Winnipeg clients. I= f possible can you let me know the answer so I can communicate back to them o= r if you wish to communicate back to them please let me know? >=20 > Client Leslie Sarchuk: I have a question about a recent debit from home ca= re assistance. There was a debit for around $2000 on September 9 and now the= re is one on September 20 for just over $4000. I can=E2=80=99t imagine why t= here would be a $4000 debit in a two-week period. Could you please look into= this? It=E2=80=99s caused my Homecare account to go into overdraft with a $= 20 interest charge. >=20 > Client Marilyn and Peter Tkach: FROM Cheryl: I had a call from a Winnipeg c= lient, last name TKACH inquiring about an outstanding balance of $110.00. Wh= en I went in to look it appeared all their invoices were paid however I did c= ome across one on Sept 16 for $887.01 however at the bottom it stated $997.0= 1 with the difference being that $110. I just can't seem to find where that $= 110 comes from as the invoice itself is for $887.01=20 >=20 > Can you shed some insight and let me know if they do actually owe the $110= as the client is really upset and I want to resolve this for her? >=20 > Thanks Lindsay, >=20 > Chuck >=20 >=20 > --=20 > Chuck Terlesky B.A., CCPE > General Manager > Home Care Assistance Calgary > Home Care Assistance Winnipeg > Office Calgary: 403-301-3777 > Office Winnipeg: 204-489-6000 > 37 Richard Way SW, Unit 305 > Calgary, AB. T3E 7M8 >=20 > HomeCareAssistanceCalgary.ca > HCAWinnipeg.ca > Click Here For Information > --- > Read Our Testimonials > Join Our Newsletter > We Are Hiring! >=20 > Champions of Longevity --Apple-Mail-C61342A0-12E2-46D6-A175-26E80D652395 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Chuck, I spoke with C= heryl earlier and will double check on this tonight. If you look at the invo= ice it says the client overpaid $110, it does not say they owe that amount. B= ut I'll confirm tonight if it was a typo or if they were overcharged $1