Hi Shawntel, Thank you for your email, I am showing the client is set up for monthly billing, they will be invoiced the second Wednesday of each month for the prior month of service. The invoice that most recently generated will be processed from the bank account we have on file and no further action is required from Bruce to ensure this is paid. As always do not hesitate to contact us with any questions or concerns. Thanks, Alejandro Aponte Billing@thekey.com 866-226-1702
On
Thu, 17 Aug at 5:01 PM
, Cathy Williams CDHC <malibou85@gmail.com> wrote:
Hi all
Actually I have been billed but my question again returns to should I pay th billing or expect the billing department to access my bank to request the funds. If our previous banking arrangements are no longer valid please advise and I can pay the Key monthly as billed.
Regards
Bruce Williams
From: Shawntel Sousa <ssousa@thekey.com> Sent: Thursday, August 17, 2023 2:33 PM To: Bruce Williams (Dad) <malibou85@gmail.com>; TheKey Billing <billing@thekey.com> Cc: Cheryl Cartwright <ccartwright@thekey.com>; Timothy Thomas <tt@thekey.com> Subject: Billing concern - Cathy Williams
Hi billing,
I am sending this email to assist Bruce to better understand why he has yet to be billed for his services for his wife Cathy Williams.
He has sent messages and spoken with the billing department on several occasions and been told that he will be billed but he has still not yet been billed.
Could somebody please kindly assist Bruce with his concern.
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Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPhone