--00000000000012444a06090694e2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Vashon i am not sure how you do the billing but it is my understanding that u use information from the clear care meaning that you check for most updated form of payment.If you go to client profile there is nothing there except more current banking information which was not used to bill client.If the payment was taken from wrong account that is not correct and has to be fixed asap and proper account should be billed.Thank you On Tue, Oct 31, 2023 at 10:24=E2=80=AFAM Vashon Palloo = wrote: > Hi Vanja, > > We don't see the EFT that Ali provided to me in clearcare either. Did you > provide him an EFT form that contained this bank info? > =E2=80=8B > According to Sumira, we used to charge this client's credit card earlier > this year and we do not know when they switched to EFT. > > Thanks, > > Vashon Palloo > > > On Tue, 31 Oct at 12:06 PM , Vanja Bezdrob > wrote: > Hello Vashon i am not sure where this account came from but this is not > definitely an account number in clear care.If you go to clear care you ha= ve > one account that money should come from is clearly labeled you must use > this account so I am not sure again where money was taken from. > > On Tue, Oct 31, 2023 at 9:00=E2=80=AFAM Vashon Palloo paymentapplication@thekey.com> wrote: > >> Hi Vanja, >> >> 809 >> 42570 >> 103489614 >> =E2=80=8B >> This is the bank info we used to process payment. Is this correct? If so= , >> according to Bambora payment should've been taken by yesterday 10/30. >> >> >> Thanks, >> >> Vashon Palloo >> >> >> On Tue, 31 Oct at 11:54 AM , Billing wrote: >> Hi Vashon, >> >> Can you please provide Vanja the EFT information you used to process Ann= e >> Kober's payments? >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> On Tue, Oct 31, 2023 at 11:47=E2=80=AFAM Vanja Bezdrob >> wrote: >> >>> I talked to Joe yesterday and he said nothing has been taken from the >>> account so I am not sure where the money came from??Please advise >>> >>> Sent from my iPhone >>> >>> On Oct 31, 2023, at 5:21 AM, Sumira Suthesan wrote= : >>> >>> =EF=BB=BF >>> Hi Vanja, >>> >>> =E2=80=8BPlease see attached invoices for the past two months. >>> All bookings have been billed and it shows as marked paid. >>> >>> >>> Thanks, >>> >>> Sumira Suthesan >>> >>> >>> >>> >>> > > -- > Vanja Bezdrob LPN > Client success manager > Home Care Assistance > 1861 Marine Drive, > West Vancouver, BC V7V 1J7 > T 778-279-3634 > C 236-558-2376 > E vanja.bezdrob@thekey.com > > > 532377:611100 > --=20 Vanja Bezdrob LPN Client success manager Home Care Assistance 1861 Marine Drive, West Vancouver, BC V7V 1J7 T 778-279-3634 C 236-558-2376 E vanja.bezdrob@thekey.com --00000000000012444a06090694e2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello=C2=A0Vashon i