--0000000000001b54cb061e820e87 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Evening All, *Status: *TheKey's IT team has completed the WellSky maintenance and is reporting that the ClearCare solution and mobile app are available to all users. If you experience any further issues, please email the Clear Care team at app-support@thekey.com Kind Regards, Mike Conner On Tue, Jul 30, 2024 at 6:16=E2=80=AFPM Mike Conner wrote: > Good Evening All, > > *Current Status:* WellSky has identified an issue requiring immediate > maintenance. TheKey's IT team will perform this maintenance tonight (7/3= 0) > from 9:15 pm to 9:30 pm (Central Time). During this time, the ClearCare > solution and mobile app will be unavailable to all users. If you need to > view schedules or other client information during the outage, you can do = so > through your site's Safe Mode here: https://safemode.clearcareonline.com/ > > We apologize for the inconvenience as we work to provide a better > experience for our clients. > > *Next Update: *The next update will be at 9:45 CST pm or upon the > completion and confirmation of successful maintenance. > > Kind regards, > *Mike Conner* > IT Manager - Services and Support > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > --0000000000001b54cb061e820e87 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Evening All, = Status: TheKey's IT team has completed the WellSky maintenance a= nd is reporting that the ClearCare solution and mobile app are available to= all users. If you experience any further issues, = please email the=C2=A0Clear Care team at=C2=A0 app-support@thekey.com Kind Regards, Mike Conner On Tue, Jul 30, 2024 at 6:16=E2= =80=AFPM Mike Conner < nor= eply_italerts@thekey.com > wrote: Good Evening All, = Current Status: =C2=A0WellSky has identified an issue requiring= immediate maintenance.=C2=A0 TheKey's IT team will perform this mainte= nance tonight (7/30) from 9:15 pm to 9:30 pm (Central Time). During this ti= me, the ClearCare solution and mobile app will be unavailable to all users.= If you need to view schedules or other client information during the outag= e, you can do so through your site's Safe Mode here:=C2=A0 https://safemode.clearcareonline.= com/ =C2=A0 We apologize for the= inconvenience as we work to provide a better experience for our clients. Next Update:=C2=A0 The next update will be at= 9:45 CST pm or upon the completion and confirmation of successful maintena= nce. Kind regards, Mike Co= nner IT Manager - Services and Support <table