----==_mimepart_636d190077_1d32addc91241bc504962e6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thanks for the extra details, Kathryn. The team is looking into this = and trying to identify the cause. We apologize for the error.=C2=A0 = Thanks,=C2=A0 =E2=80=8B Grace Caregiver Connect Support = = On Wed, 9 Nov at 2:42 PM , KathrynNester wrote: Melinda Oribe was originally scheduled. It l= ooks like the on-call manager just slotted Denese's shift into that shift= instead of adding a new one for it.=C2=A0 = Unfortunately no and by the time it came to me a new shift was already s= cheduled in clearcare = = Thank you, = Kathryn = = = = On Wed, Nov 9, 2022 at 2:36 PM Grace Campoll wrote: = = = = = Hi Kathryn,=C2=A0 = = Thanks for reporting this to us. Do you have the name of the caregiver w= ho was assigned the shift for today that was cancelled? I don't see the c= ancelled shift in ClearCare, and it will help to know that info so the en= gineering team can check it out.=C2=A0 = =E2=80=8B = = Also, did Denise happen to send a screenshot when she reported this? = = = Thanks,=C2=A0 = = = = Grace = Caregiver Connect Support = = = = On Wed, 9 Nov at 1:27 PM , KathrynNester wrote: Good Afternoon, = Denese Brown was not scheduled for today. She had a shift in her app sho= wing for 8am-8pm with Margot Sefarian. She went to the client's home assu= ming she was scheduled. The client ended up letting her stay for a few ho= urs so there is a shift in clear care now for this.=C2=A0 = = Also, there was a shift originally scheduled for today 8am-8pm with this= client that got cancelled but it was with an entirely different caregive= r. = = Thank you, = Kathryn -- = = Kathryn Nester Caregiver Ambassador Home Care Assistance Office:=C2=A0416= -488-8777 = = = Toronto, ON (EST) torontohomecareassistance.ca = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! = = = = = = = = = = -- = = Kathryn Nester Caregiver Ambassador Home Care Assistance Office:=C2=A0416= -488-8777 = = = Toronto, ON (EST) torontohomecareassistance.ca = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! ----==_mimepart_636d190077_1d32addc91241bc504962e6 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thanks for the extra details, Kathryn. The team is looking into this and trying to identify the= cause. We apologize for the error.=C2=A0 Thanks,=C2=A0 =E2=80=8B Grace Caregiver Connect Support On Wed, 9 Nov at 2:42 PM , KathrynNester &l= t;knester@homecareassistance.com> wrote: Melinda Oribe was originally= scheduled. It looks like the on-call manager just slotted Denese's shift= into that shift instead of adding a new one for it.=C2=A0 = Unfortunately no and by the time it came to me a new shift was alrea= dy scheduled in clearcare Thank you, Kathryn On Wed, Nov 9, 2022 at 2:36 PM Grace Campoll < app-support@homecar= eassistance.com > wrote: <div s