--0000000000005d2c630615be1085 Content-Type: multipart/alternative; boundary="0000000000005d2c600615be1083" --0000000000005d2c600615be1083 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please review the attached and send back your response to Audra and me re: why the Care Commitment was not collected for the clients in your respective regions. Please have this information to us today. *Chad Everitt* President- East Division & Canada Mobile: 202.262.8318 [image: TheKey] ---------- Forwarded message --------- From: Kevin Murray Date: Tue, Apr 9, 2024 at 11:36=E2=80=AFPM Subject: Care Commitment Required but we did not collect To: Melissa Reyes , Chad Everitt , Audra Williams , Tiffany Silton CC: Chris Gerard , Paul Kahn In preparation for the Board Meeting, I would like to get your help in documenting rationale behind the 34 of 36 instances since 3/1 where Care Commitment was required based on stated intent but per NetSuite data we did not collect the $5,000 up-front payment. You will see that I have provided a menu of choices for each client in Column O as follows: Oversight - Follow-up Needed Negotiation to Retain Canada - Timing of Implementation Referral Facility Exemption I suspect that most are facility exemptions but i want to have validation from you. thanks *Kevin Murray* Chief of Staff | *TheKey* Mobile: 225-368-6471 [image: TheKey] --0000000000005d2c600615be1083 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please review the attached and send back your response to= Audra and me =C2=A0re: why the Care Commitment was not collected for the c= lients in your respective regions. Please have this information to us today= .=C2=A0 = Chad Everitt President- East Division & Canada Mobile: 202.262.8318 ---------- Forwarded message --------- From: Kevin Murray < kevin= .murray@thekey.com > Date: Tue, Apr 9, 2024 at 11:36=E2=80= =AFPM Subject: Care Commitment Required but we did not collect To: Me= lissa Reyes < melissa.reyes@t= hekey.com >, Chad Everitt < chad.everitt@thekey.com >, Audra Williams < audraw@thekey.com >, Tiffany Silton < tsilton@thekey.com > CC: Chris Gerard &= lt; chris.gerard@thekey.com &g= t;, Paul Kahn < paul.kahn@thekey.= com > In preparation for the Board = Meeting, I would like to get your help in documenting rationale behind the = 34 of 36 instances since 3/1 where Care Commitment was required based on st= ated intent but per NetSuite data we did not collect the $5,000 up-front pa= yment.=C2=A0 You will see that I have provided a menu of choices for each c= lient in Column O as follows: <td height=3D"20" width=3D"64" style=3D"height:15pt;width:48pt;padding-to= p:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-fa=