Re: Fwd: Urgent : Unable to download Vancouver Employee file - [#1131250]

--00000000000071042b063852795f Content-Type: multipart/alternative; boundary="00000000000071042b063852795d" --00000000000071042b063852795d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, I was able to download the report for Vancouver - please see attached. *Tala Barakat* Product Owner [image: TheKey] On Tue, Jun 24, 2025 at 10:47=E2=80=AFAM Roxana Cruz wrote: > Irin, > > When you export - do you get the same and did you get an option to name > the file? > > On Tue, 24 Jun at 10:41 AM , ClearCare Support clearcaresupport@homecareassistance.com> wrote: > I've also escalated to WellSky's Account Manager. > > Thanks, > *Tala Barakat* > Product Owner > [image: TheKey] > > > On Tue, Jun 24, 2025 at 10:38=E2=80=AFAM Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > >> Thanks for trying! Standby I am speaking with ClearCare about this - I a= m >> getting the same error message as well. >> >> On Tue, 24 Jun at 10:34 AM , Irin Eva wrote: >> Hi Roxana, >> >> I tired but still same issues; >> >> [image: image.png] >> >> On Tue, Jun 24, 2025 at 10:29=E2=80=AFAM Roxana Cruz > clearcaresupport@homecareassistance.com> wrote: >> >>> >>> Can you try clearing your history and let me know if that worked - here >>> are the steps: >>> >>> If you click on the 3 dots on the top right hand corner of your screen >>> the below window will pop-up>click on the arrow next to history >>> [image: image.png] >>> >>> Click History >>> [image: image.png] >>> >>> History tab>click Clear browsing data >>> [image: image.png] >>> >>> >>> >> >> -- >> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >> - canadapayroll@thekey.com * >> >> Irin Nahar Eva, PCP, PLP (CPM) >> Payroll Manager - Canada >> *647-932-6409 * >> irin.eva@thekey.com >> [image: See the source image] >> >> 1131250:611100 > --00000000000071042b063852795d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All,=C2=A0 I was able to = download the report for Vancouver - please see attached. Tala Barakat Product Owner On = Tue, Jun 24, 2025 at 10:47=E2=80=AFAM Roxana Cruz &lt; clearcaresupport@homecareassistance.c= om &gt; wrote: Irin,=C2=A0 When you export - do you get the same and did you get an o= ption to name the file?=C2=A0 On Tue, 24 Jun at 10:41 AM , ClearCare Support &lt; clearcaresuppo= rt@homecareassistance.com &gt; wrote: I&#39;ve also escalated to WellSky&#39;s Account Manager. Thanks, Tala Barakat Product Owner <img src=3D"https://sig