--0000000000000b200505ef6bec3c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable perfect, will do. have a great weekend, all! On Fri, Dec 9, 2022 at 1:10 PM Cheryl Cartwright wrote: > Sounds great Keri. Thank you. > > On Fri, Dec 9, 2022 at 3:22 PM Keri Thrush wrote: > >> Perfect! Would you like me to do that intro via email in a response to >> Joan? >> >> On Fri, Dec 9, 2022 at 10:25 AM Cheryl Cartwright >> wrote: >> >>> Hi Keri, >>> >>> I=E2=80=99m very happy to take over. I=E2=80=99m sorry that after every= thing she is >>> still eating a 5/10. We obviously have more work to do here. I=E2=80=99= m on it. >>> >>> Cheryl >>> >>> On Fri, Dec 9, 2022 at 1:47 PM Keri Thrush wrote: >>> >>>> Hi, all! >>>> >>>> We received a follow up survey from Joan today, the details are below. >>>> In my follow up efforts post my initial call with Joan, we have been >>>> recently communicating via email to schedule some time to speak. She h= as >>>> communicated that mornings are best for her. Cheryl, would you prefer = me to >>>> handoff to you, or, would you like me to proceed and transfer over sum= mary >>>> of call? >>>> >>>> Client Name: Joan Devlin >>>> >>>> CC ID: 1000000000042651 >>>> >>>> Primary Contact: Client Self >>>> >>>> PC Contact Info: joan.devlin@me.com / +5197973523 >>>> >>>> Survey Delivery: Email >>>> >>>> >>>> Division: Canada >>>> >>>> Business Unit: Toronto >>>> >>>> Tenure: 4 Weeks - Less Than 8 Weeks >>>> >>>> Actual Customer Segment: Turtle >>>> >>>> Stated Customer Segment: Elephant >>>> >>>> Survey: Relationship 1 >>>> >>>> Main Score: 5 >>>> >>>> Comments: Needs direction frequently ,but has improved cooking skills. >>>> On her iphone often unless directed otherwise. She has a pleasant >>>> disposition and is willing to learn. She is just waiting to obtain a >>>> position in nursing---preferably in administration. Aakriti shows >>>> compassion for caring. Sandra is a very jolly and caring person. She i= s an >>>> excellent worker who likes to keep busy. Unfortunately, she left my se= rvice >>>> without a word. Marissa is a caring PSW. She claimed she couldn't cook= but >>>> did her best. Her time with me was short so I don't feel I can provide= much >>>> feedback. Some of the workers who have attended me recently appear to = be >>>> lacking in training of duties. Some appear to be interested in convers= ation >>>> or are focused on their cell phones. Their work is sloppy or left >>>> unfinished. >>>> >>>> >>>> Please click here to see the full survey response and learn more about >>>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D168= 285 >>>> >>>> On Fri, Oct 28, 2022 at 12:17 PM Timothy Thomas wrote: >>>> >>>>> Great work team. >>>>> >>>>> Thanks Keri! >>>>> >>>>> On Fri, Oct 28, 2022 at 2:52 PM Keri Thrush >>>>> wrote: >>>>> >>>>>> Hi, Cheryl! >>>>>> >>>>>> I was able to speak with Joan this morning. The details of our >>>>>> conversation are below. >>>>>> >>>>>> >>>>>> - She