--00000000000084b21005ef6b95a3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds great Keri. Thank you. On Fri, Dec 9, 2022 at 3:22 PM Keri Thrush wrote: > Perfect! Would you like me to do that intro via email in a response to > Joan? > > On Fri, Dec 9, 2022 at 10:25 AM Cheryl Cartwright > wrote: > >> Hi Keri, >> >> I=E2=80=99m very happy to take over. I=E2=80=99m sorry that after everyt= hing she is still >> eating a 5/10. We obviously have more work to do here. I=E2=80=99m on it= . >> >> Cheryl >> >> On Fri, Dec 9, 2022 at 1:47 PM Keri Thrush wrote: >> >>> Hi, all! >>> >>> We received a follow up survey from Joan today, the details are below. >>> In my follow up efforts post my initial call with Joan, we have been >>> recently communicating via email to schedule some time to speak. She ha= s >>> communicated that mornings are best for her. Cheryl, would you prefer m= e to >>> handoff to you, or, would you like me to proceed and transfer over summ= ary >>> of call? >>> >>> Client Name: Joan Devlin >>> >>> CC ID: 1000000000042651 >>> >>> Primary Contact: Client Self >>> >>> PC Contact Info: joan.devlin@me.com / +5197973523 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada >>> >>> Business Unit: Toronto >>> >>> Tenure: 4 Weeks - Less Than 8 Weeks >>> >>> Actual Customer Segment: Turtle >>> >>> Stated Customer Segment: Elephant >>> >>> Survey: Relationship 1 >>> >>> Main Score: 5 >>> >>> Comments: Needs direction frequently ,but has improved cooking skills. >>> On her iphone often unless directed otherwise. She has a pleasant >>> disposition and is willing to learn. She is just waiting to obtain a >>> position in nursing---preferably in administration. Aakriti shows >>> compassion for caring. Sandra is a very jolly and caring person. She is= an >>> excellent worker who likes to keep busy. Unfortunately, she left my ser= vice >>> without a word. Marissa is a caring PSW. She claimed she couldn't cook = but >>> did her best. Her time with me was short so I don't feel I can provide = much >>> feedback. Some of the workers who have attended me recently appear to b= e >>> lacking in training of duties. Some appear to be interested in conversa= tion >>> or are focused on their cell phones. Their work is sloppy or left >>> unfinished. >>> >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D1682= 85 >>> >>> On Fri, Oct 28, 2022 at 12:17 PM Timothy Thomas wrote: >>> >>>> Great work team. >>>> >>>> Thanks Keri! >>>> >>>> On Fri, Oct 28, 2022 at 2:52 PM Keri Thrush wrote= : >>>> >>>>> Hi, Cheryl! >>>>> >>>>> I was able to speak with Joan this morning. The details of our >>>>> conversation are below. >>>>> >>>>> >>>>> - She mentioned that her survey was taken at the time of her >>>>> return from vacation and feels that today, things are better. GREA= T WORK, >>>>> TEAM!! >>>>> - Caregivers >>>>> - Sharon - she is