This is a multipart message in MIME format. ------=_NextPart_000_0128_01DAAABA.1A2CE600 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0129_01DAAABA.1A2CE600" ------=_NextPart_001_0129_01DAAABA.1A2CE600 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Elizabeth, =20 This client pays us monthly and has for approximately 10 years however, = when they pay, they only pay the invoices that are over 60 days from the = invoice date. In this case they are the ones dated 3/12 & 3/19. In = reviewing the email string from below, on 8/21/2023, Tim Thomas said = that =E2=80=9Che was OK with approving 2-month terms=E2=80=9D.=20 =20 This issue came up because Michelle Hutchinson reached out to the POC = regarding his past due account, the customers POC was reportedly upset = that we were calling him said the following: I am also getting tired of receiving multiple requests for payment (the = new system seems to be particularly adept at firing off collection = emails which also include vailed threats of =E2=80=9Cterminating = services=E2=80=9D). As I have indicated to both you and Cathy here in = Vancouver, we pay regularly and have never missed a single monthly = payment in over 10 years. Based on the email string and Tim Thomas=E2=80=99s approval, my ask is = we should change the terms to reflect N60 so that we are not at risk of = losing a long-term customer. If the answer is that we need be firm at = N30 then we will do that as instructed. Gerard=20 From: eclark@thekey.com =20 Sent: Monday, May 20, 2024 12:44 PM To: gerard.draetta@thekey.com; 'Timothy Thomas' Cc: 'Michelle Hudgins' ; 'Laszlo Kovacs' = Subject: RE: Alessandra Bitelli-Vancouver Importance: High =20 Gerard =20 The aging you provided to Alyson had 9 past due invoices on them, with = due dates going back to March. They are loaded as such in NetSuite so = the client is past due but no more so than prior to the integration so I = want to ensure we=E2=80=99re not adjusting collection efforts as a = result. The client needs to pay the past due balance if we are going to = continue services, unless there is a justifiable reason. =20 There is no concept of NetTerms in ClearCare to my knowledge so the = invoices loaded with a Due Date that matches the Invoice Date, which is = really =E2=80=9Cdue upon receipt=E2=80=9D terms. In the event we = approved 30 day terms, she=E2=80=99s past due for all invoices sent 4/16 = and older. That alone comes to $16,989. =20 When do we expect payment for these? =20 Aging Provided: =20 =20 NetSuite: =20 Elizabeth Clark=20 Director =20 =20 From: Laszlo Kovacs = laszlo.kovacs@thekey.com>=20 Sent: Monday, May 20, 2024 9:27 AM To: gerard.draetta@thekey.com; = Elizabeth Clark eclark@thekey.com> Cc: Timothy Thomas tt@thekey.com>; Michelle = Hudgins = michelle.hudgins@thekey.com> Subject: RE: Alessandra Bitelli-Vancouver =20 Tim =E2=80=93 Do we want N30 or N60 on this account? =20 From: gerard.draetta@thekey.com gerard.dra