--000000000000a0c56e060e25782f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sharon, Yes the call should still be entered into Salesforce, and you can just put the caller's name as "unknown". Since the caller was looking for services, the call should be entered within 48 hours so it can be properly attributed. Thank you! Best, Kira On Thu, Jan 4, 2024 at 11:44=E2=80=AFAM Sharon Speirs = wrote: > Hi Kira > That was me and I did not get the clients name - she was only calling man= y > care agencies and then talking to her family - I have the phone number on= ly > - is that enough to go in sales force? Happy to do it > Sharon > > On Thu, Jan 4, 2024 at 11:23=E2=80=AFAM Kira Farnham > wrote: > >> Hello everyone, >> >> I hope you are all well. I've listened to calls from 1 Jan - 3 Jan and >> have flagged just one call that I couldn't find in Salesforce, which you >> can find here >> . >> Please add the link to the Salesforce record so we can add it to our >> tracking document/any additional comments you have and let us know once >> complete. >> >> Thank you & enjoy the rest of your day! >> >> >> Regards, >> >> Kira Farnham >> > --000000000000a0c56e060e25782f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sharon, Yes the call should still be= entered into Salesforce, and you can just put the caller's name as &qu= ot;unknown". Since the caller was looking for services, the call shoul= d be entered within 48 hours so it can be properly attributed.=C2=A0=C2=A0 Thank you! Best, Kira On Thu, Jan 4, 2024 at 11:44=E2=80=AFAM Sharon Speirs < sspeirs@thekey.com &g= t; wrote: Hi Kira That was me and I did not get the clients name - she= was only calling many care agencies and then talking to her family - I hav= e the phone number only - is that enough=C2=A0to go in sales force? Happy t= o do it=C2=A0 Sharon On Thu, Jan 4, 2024 at 11:23=E2=80=AFAM= Kira Farnham < kira.farnham@thekey.com > wrote: Hello everyone, I hope you are all well. I've listened to calls from 1 Jan - 3 Jan = and have flagged just one call that I couldn't find in Salesforce, whic= h you can find here = . Please add the link to the Salesforce record so we can add it to our trac= king document/any additional comments=C2=A0you have and let us know once co= mplete. Thank you & enjoy the rest of your day= ! Regards, Kira Farnham=C2=A0 --000000000000a0c56e060e25782f--