--000000000000e08945060e257bd2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable okay I will put it in now Sharon On Thu, Jan 4, 2024 at 1:32=E2=80=AFPM Kira Farnham wrote: > Hi Sharon, > > Yes the call should still be entered into Salesforce, and you can just pu= t > the caller's name as "unknown". Since the caller was looking for services= , > the call should be entered within 48 hours so it can be properly > attributed. > > Thank you! > > Best, > Kira > > On Thu, Jan 4, 2024 at 11:44=E2=80=AFAM Sharon Speirs wrote: > >> Hi Kira >> That was me and I did not get the clients name - she was only calling >> many care agencies and then talking to her family - I have the phone num= ber >> only - is that enough to go in sales force? Happy to do it >> Sharon >> >> On Thu, Jan 4, 2024 at 11:23=E2=80=AFAM Kira Farnham >> wrote: >> >>> Hello everyone, >>> >>> I hope you are all well. I've listened to calls from 1 Jan - 3 Jan and >>> have flagged just one call that I couldn't find in Salesforce, which yo= u >>> can find here >>> . >>> Please add the link to the Salesforce record so we can add it to our >>> tracking document/any additional comments you have and let us know once >>> complete. >>> >>> Thank you & enjoy the rest of your day! >>> >>> >>> Regards, >>> >>> Kira Farnham >>> >> --000000000000e08945060e257bd2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable okay I will put it in now Sharon On Thu, Jan 4, 2= 024 at 1:32=E2=80=AFPM Kira Farnham < kira.farnham@thekey.com > wrote: Hi Sharon, = Yes the call should still be entered into Salesforce, and you can just= put the caller's name as "unknown". Since the caller was loo= king for services, the call should be entered within 48 hours so it can be = properly attributed.=C2=A0=C2=A0 Thank you! Best, Kira On Thu, Jan 4, 2024 at 11:44= =E2=80=AFAM Sharon Speirs < sspeirs@thekey.com > wrote: Hi Kira That was me and = I did not get the clients name - she was only calling many care agencies an= d then talking to her family - I have the phone number only - is that enoug= h=C2=A0to go in sales force? Happy to do it=C2=A0 Sharon On = Thu, Jan 4, 2024 at 11:23=E2=80=AFAM Kira Farnham < kira.farnham@thekey.com > wro= te: Hello everyone, I hope you are all well. I've l= istened to calls from 1 Jan - 3 Jan and have flagged just one call that I c= ouldn't find in Salesforce, which you can find here . Please add the link to the Salesforce= record so we can add it to our tracking document/any additional comments= =C2=A0you have and let us know once complete. Than= k you & enjoy the rest of your day! = Regards, Kira Farnham=C2=A0 --000000000000e08945060e257bd2--