--0000000000003b835c06235b0842 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It appears they are still working on a few items before it is officially live, but I can send daily updates for you all in the interim period! The West is at 79.8% so lets get to 90% before they do! On Mon, Sep 30, 2024 at 12:12=E2=80=AFPM Kimberly Guerci wrote: > I can review the attachment but don't have access to the dashboard. I did > request access. > > On Mon, Sep 30, 2024 at 2:59=E2=80=AFPM Audra Williams wrote: > >> Good morning All! >> >> I hope everyone had a great weekend! We have worked really hard to refin= e >> our 8x8 Dashboard >> >> so that we have visibility into calls that are hitting the office during >> business hours and whether or not we are successfully answering those ca= lls >> as well as the calls that are rolling to voicemail. >> >> Attached is a download from all our calls last week during business >> hours. You will see that the majority of offices are indeed either >> answering all of their incoming calls or at least the majority of calls = are >> being answered with a small number falling over to VM. If you have a sit= e >> on here that has more VM calls than answered calls please address with t= he >> appropriate team members so that we can reverse this trend. Lets see if= we >> can get our teams to 80% answered calls by the end of the week!! >> >> Thank you all for successfully leading your teams through this >> transition! Would you like me to post this in the leadership chats for = the >> GM's to view? >> >> Best, >> >> >> -- >> Audra Williams >> Director, Divisional Operations >> (425) 757-7027 >> TheKey.com >> >> >> [image: TheKey] >> > --=20 Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --0000000000003b835c06235b0842 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It appears they are still working on a few items before it is of= ficially live, but I can send daily updates for you all in the interim peri= od!=C2=A0 The West is at 79.8% so lets get to 90% before they do! On M= on, Sep 30, 2024 at 12:12=E2=80=AFPM Kimberly Guerci < kguerci@thekey.com > wrote: I can review the attachment=C2=A0but don= 't have access to the dashboard. I did request access. On Mon, Sep= 30, 2024 at 2:59=E2=80=AFPM Audra Williams < audraw@thekey.com > wrote: Good morning All!= =C2=A0 I hope everyone had a great weekend! We have worked really hard t= o refine our=C2=A0 8x8 Dashboard so that we have visibility into calls = that are hitting the office during business hours and whether or not we are= successfully answering those calls as well as the calls that are rolling t= o voicemail.=C2=A0 Attached is a download from all our calls last week d= uring business hours. You will see that the majority of offices are indeed = either answering all of their incoming calls or at least the majority of ca= lls are being answered with a