--00000000000095b50006235afcc9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I can review the attachment but don't have access to the dashboard. I did request access. On Mon, Sep 30, 2024 at 2:59=E2=80=AFPM Audra Williams = wrote: > Good morning All! > > I hope everyone had a great weekend! We have worked really hard to refine > our 8x8 Dashboard > > so that we have visibility into calls that are hitting the office during > business hours and whether or not we are successfully answering those cal= ls > as well as the calls that are rolling to voicemail. > > Attached is a download from all our calls last week during business hours= . > You will see that the majority of offices are indeed either answering all > of their incoming calls or at least the majority of calls are being > answered with a small number falling over to VM. If you have a site on he= re > that has more VM calls than answered calls please address with the > appropriate team members so that we can reverse this trend. Lets see if = we > can get our teams to 80% answered calls by the end of the week!! > > Thank you all for successfully leading your teams through this > transition! Would you like me to post this in the leadership chats for t= he > GM's to view? > > Best, > > > -- > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > --00000000000095b50006235afcc9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I c= an review the attachment=C2=A0but don't have access to the dashboard. I= did request access. On Mon, Sep 30, 2024 at 2:59=E2=80=AFPM Audra Wil= liams < audraw@thekey.com > wr= ote: = Good morning All!=C2=A0 I hope everyone had a great weekend! We have wor= ked really hard to refine our=C2=A0 8x8 Dashboard so that we have visib= ility into calls that are hitting the office during business hours and whet= her or not we are successfully answering those calls as well as the calls t= hat are rolling to voicemail.=C2=A0 Attached is a download from all our = calls last week during business hours. You will see that the majority of of= fices are indeed either answering all of their incoming calls or at least t= he majority of calls are being answered with a small number falling over to= VM. If you have a site on here that has more VM calls than answered calls = please address with the appropriate team members so that we can reverse thi= s trend.=C2=A0 Lets see if we can get our teams to 80% answered calls by th= e end of the week!! Thank you all for successfully leading your teams th= rough this transition!=C2=A0 Would you like me to post this in the leadersh= ip chats for the GM's to view? Best, -- Audra Williams Director, Divisiona= l Operations <table c= ellpadding=3